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  1. 5 votes
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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  2. Explore unconscious biases that are leading to microagressions

    Hello, I happen to be a brown person and when I went to click on thumbs up to "like" a friend's comment, a white thumbs up showed up... I looked for other options, but there were none.

    I really encourage the team to explore their unconscious biases, perhaps by taking the following test:

    https://implicit.harvard.edu/implicit/education.html

    and reading more about microagressions and the harm they cause to people:

    https://www.apa.org/monitor/2009/02/microaggression

    I hope you can include a variety of "color" options, or another symbol representing like that includes all.

    16 votes
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    6 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Knowledgebase category message display - shortcut response and triggered messages

    Provide a message shortcut function to display KB articles by category in a message formatted view. Allow it to be used in online messages like a existing shortcut or in a triggered message . Not just a link to the KB category. It should display the KB articles for the category within the message.

    4 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  4. Monthly report for total number of visitor, page view & chat

    would like to have the monthly data report for total number of visitor, page view & Chat

    1 vote
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  5. 25 votes
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    4 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  6. 12 votes
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    2 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  7. Provide options and default answer in bubble chat

    I'm looking for feature like this:
    - when the bubble chat open
    - it send welcome message, also send some options like Q&A that we prepared
    - if user click in one option, then our system reply message that we prepared

    Ex:
    - option 1: Does your website provide xxx?
    - option 2: Is anyone available to chat?
    - option 3: I have a question, can you help?

    If:
    - user click option 1 => reply "Yes, we provide xxx"
    - user click option 2 => reply "Please wait 5 minutes"
    - user click option 3 => reply "Please wait…

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Webhook event for offline chat messages.

    When any customers submits form when agents are not online; tawk sends offline message email to the configured emails. I’m looking for a feature to include this offline message in the webhook event, so far webhook has chat start, end and tickets events . It will be good if the offline message event also added in the list. If this feature is already existing or if I missed anything to achieve pls comment

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  9. Allow the phone app to stay signed in

    The phone app session times out every day. As I am a small business with only me monitoring, I need the phone app to stay signed in. It makes it even more painful signing in on the phone app every day as I have a strong password.

    Please add a setting to allow the phone app to stay signed in.

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. respond to the client's rejection with a word that will be an active link

    Is it possible in your service? respond to the client's rejection with a word that will be an active link

    3 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  11. Automatic replies based on trigger words

    Have automatic replies based on trigger words from the customers: For example, if the question from the customer includes the word "price" we can trigger an automatic response and stuff like that. And if the customer needs more help our customer service team receives the notification that a live chat is needed.

    1 vote
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  12. Trigger message even if we are offline

    it will be good if you can add trigger messages even if we are offline, to show for example Coupon code or other important messages to our client when they access to the website.

    11 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  13. Champs téléphone, phone field.

    Bonjour,
    Pourriez-vous ajouter le champ "numéro de téléphone" comme le champs e-mail.
    Afin de pouvoir envoyer de notification par sms, via Zapier ou autre.

    Bien cordialement.

    Hello,
    Could you add the "phone number" field as the e-mail field.
    In order to send notification by sms, via Zapier or other.
    Best regards.

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. personalize the time stamp on emailed chat transcripts to local time of agent/manager

    I request that the chat transcripts sent via email are personalized to the time zone that the agent/manager is in. We are in CST as are most of our clients (regional company) and the emailed chat transcript lists the chat time as GMT (+5). It is very confusing for managers/agents to see that time stamp in emails, and think they are five hours late to a conversation that just happened.

    The time stamp on the website UI does show our local time. Consistency and personalization would be great and reduce confusion. Thanks for considering this request.

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  15. Add a trigger for when a user is about to leave the page/site

    I currently use GoSquared and the only thing I'm missing from this is the trigger when a user is about to leave the site. It's hugely valuable to me because it results in many responses and I get the opportunity to 'save' the sale.

    3 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  16. Allow ordered lists to start with a different number in a KB

    I have an ordered list in a KB that has an image after item #2, but when I continue with items 3 and 4 in another paragraph element and try to use ordered list again, it only lets me start it with #1.

    I would like to be able to change the starting number for ordered list format.

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Allow Internal Links in an Embedded Knowledge Base

    We have embedded a tawk.to Knowledge Base in our site, but we'd like to link to other articles in the KB without having it pop open another browser tab, i.e., stay in the embedded KB on our site.

    Here's some javascript that may help do this:
    javascript:window.parent.location.href='[link]'

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Get active or logged-in wordpress username or names automatically

    About the tawk.to plugin for WordPress, I believe it would be impressive to have the names or usernames of logged on users updated automatically when they are online to use the tawk.to app to reach administrators.

    That's what they expect and that's what we expect too. Having to make everyone type in their names or usernames for identification every time they use their mobile phones, desktop browser, incognito mode or change to a totally new browser is rather inconvenient.

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. The internal property color.

    I have a few different properties and i would like to be able to change The internal property color.so that i can see clearly which property has the customers on it because now i am finding it very annoying because it is not noticeably different and i have to look at the little letter of the property to see which property it is.

    1 vote
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    1 comment  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  20. Encrypt messages to Ticket Forwarding Email

    When sending an email to the message system YOURCODE@tickets.tawk.to the emails are not encrypted.
    This represents a significant security risk for sensitive customer data

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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