At the moment my agents can go easily to the knowledge base and mingle with stuff there. And they can also change admin roles. This should be left only to the admin role

Need a read/seen notification on chat that indicates the chat has been viewed by the visitor.

It would be great if a there is a chatbot that can answer basic queries when offline.

Let your technical department verify that this chat widget can move freely

Need the ability to request name and email address once a visitor has asked a question. Using prechat form is a deterrant to some people asking a question, however once question has been asked they are more inclined to provide their name and email address.

i need the attention grabber to be visible when the chat is offline with a message like "we're not available right now, leave us a message". please consider the improvement, thanks

İlahe1995

My website is gharbaithegrocery.com...
I need to position the icon a bit lower and towards the right so that i could adjust it to my website

remove the alert notification when I visit my own website as it is rather annoying and is reporting false positives on traffic

With TAWK-

1) We are Giving Support, Means a Agent Alice is interacting with customer. Is there something I can send email requesting feedback with our form to it and such email should sent to customer as soon as chat is ended.

2) Same way if I want to collect Feedback as soon as he/she tries to End Chat. I mean before ending chat feedback should be collected?

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It would be nice to have certain behaviours (including showing a message instead of the chat window) depending of the answer to a pre-chat option question.

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change our own time zone for chat transcript

Hard to believe but a lot of people don't understand that they have to press enter after typing a message. For those oldies an obvious "send message" button would be a good addition, so that chats don't die before they started... possibly optional.