Feedback

Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Make administration to be eddited only by admin roles

    At the moment my agents can go easily to the knowledge base and mingle with stuff there. And they can also change admin roles. This should be left only to the admin role

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Read/seen notification.

    Need a read/seen notification on chat that indicates the chat has been viewed by the visitor.

    69 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  3. Chatbot when offline

    It would be great if a there is a chatbot that can answer basic queries when offline.

    5 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  4. Let your technical department verify that this chat widget can move freely

    Let your technical department verify that this chat widget can move freely

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  5. Ability to request Name & Email address via form once a chat has started

    Need the ability to request name and email address once a visitor has asked a question. Using prechat form is a deterrant to some people asking a question, however once question has been asked they are more inclined to provide their name and email address.

    9 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  6. attention grabber visible in offline mode

    i need the attention grabber to be visible when the chat is offline with a message like "we're not available right now, leave us a message". please consider the improvement, thanks

    4 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. 7 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  8. 2 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  9. Allow us to position the chat icon wherever we want

    My website is gharbaithegrocery.com...
    I need to position the icon a bit lower and towards the right so that i could adjust it to my website

    86 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    7 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. remove the alert notification when I visit my own website as it is rather annoying and is reporting false positives on traffic

    remove the alert notification when I visit my own website as it is rather annoying and is reporting false positives on traffic

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Customer Feedback Before/After Chat Ending

    With TAWK-

    1) We are Giving Support, Means a Agent Alice is interacting with customer. Is there something I can send email requesting feedback with our form to it and such email should sent to customer as soon as chat is ended.

    2) Same way if I want to collect Feedback as soon as he/she tries to End Chat. I mean before ending chat feedback should be collected?

    7 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  12. PST Recovery Tool to Recover/Restore Lost Outlook Emails

    I would like to Refer Outlook PST Recovery tool to successfully Recover your all Outlook PST file. It is fully capable of restoring all PST items such as emails, notes, tasks, draft, attachments, contacts, calendars, journals and all other items in PST. This Software easily Recover all Outlook Email items like emails messages, attachments, images, folders-sub-folders, contacts, tasks, meeting, journals, notes, etc. This Software has GUI Interface where you can easily Operate this Software.

    Checkout this software free trial version from here: http://www.outlookpstrecovery.emltopstutility.com/

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  13. add conditionals/triggers depending on answers of pre-chat questions

    It would be nice to have certain behaviours (including showing a message instead of the chat window) depending of the answer to a pre-chat option question.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Transfer lotus notes emails to outlook

    If you want to transfer the Lotus Notes emails to MS Outlook PST, then install the eSoftTools NSF to PST converter software application. Lotus notes support you by NSF file or notes storage facility format while MS Outlook does not work. The eSoftTools NSF to PST Recovery Software securely recovers NSF file databases and save them to PST, EMLX, EML, MSG, Gmail, Yahoo, Zimbra, Office 365 and HTML file format. Lotus Notes NSF file recovers and maintains many items of MS outlook e.g Inbox, Sent, Delete, Spam, Junk, Outbox, Draft, Contacts, Calendar, Notes, Task, Journals, etc

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  15. Recover Exchange database

    The SysInspire Exchange EDB to PST Converter Tool is able to recover Exchange database from a crashed EDB file and convert it into PST file format. By using this tool users can easily recover and transfer all EDB file inner data such as- emails, contacts, chats, tasks, notes, journals, appointments, and more to another working file format. It efficiently extracts emails and other items from a corrupt EDB file and can easily transfer them to Outlook PST, EML, EMLX, MSG, and HTML file formats without making any difficulty.

    To know more:- https://www.sysinspire.com/edb-to-pst-converter/

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  16. Trigger Advance Option

    I have a problem with Tawk to Trigger Advance Option.

    I want to use trigger for many diffirent questions. For example for Covid Test give different instant message, for job application give different instant answer message

    .
    I customize trigger with advance option. I choose condition and message include covid send reply message and message include job give another reply message and saved the trigger.

    But when I controlled the trigger whether is working or not. I type covid and job nothing happen. I didnt saw instant reply .

    Can you help me ? what will I do for like…

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  17. How to add money to Cash App?

    How to add money to Cash App?
    To add or withdraw the cash from the cash app you need a cash card which is a debit card that allows the users to use the current balance at the stores that accept visa despite the deduction of money from the respective banks. It is important to understand that he cash app card is directly allied with the Cash app login.
    So, if you have the money that is currently available in the cash app account or you are about to add the funds from the card or the bank account to…

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  18. Escorts Service in Jaipur

    We send only authentic and true pictures of the ladies when it comes to a legally registered and trusted Escorts Service in Jaipur like ours. When you make a reservation with us, you can enjoy real photos of Jaipur Escorts Service. All of our escort girls are extremely sweet, smart and nice.
    https://www.escortroyaljaipur.com

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  19. change our own time zone for chat transcript

    change our own time zone for chat transcript

    6 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  20. Provide (optional) send button in chat widget

    Hard to believe but a lot of people don't understand that they have to press enter after typing a message. For those oldies an obvious "send message" button would be a good addition, so that chats don't die before they started... possibly optional.

    11 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Feedback

Categories

Feedback and Knowledge Base