Hi,

Can we transfer old data via webhook?
Note: excluding zapier

Update the Wordpress Plugin to offer WooCommerce Account Dashboard integration:

Add a “Support Tickets” tab in the WooCommerce Account Dashboard on the font end where customers can view/create/respond to Tawk.to Messages (support tickets).

Add a “Knowledgebase” or “FAQ” tab where customers can access the Tawk.to Knowledgebase articles from within the WooCommerce Account Dashboard on the front-end.

Highly recommend Custom Domain for knowledge base url. Await it. Thanks

1)agent switching option from dropdown menu similar to desktop verison for app in future update,
2)have installed tawk app, but should IT BE OPEN ALWAYS to get notification,?? because if i close the app, its not showing notification,, whereas gmail app giving notification even though i closed, am still authenticated know,why am not receiving in similar fashion like gmail

Just want to find out if by any chance you guys having thoughts to make the invatation to the new user with small pop-up on the screen as well on mobile same as u have it on desktop?

As I have seen big differences with chat that have this future.

ETC: https://templerun2.io

In 2021 the security by 2FA is paramount, we REALLY need to think about adding it.

It would be nice if you could add the informations you collect while talking directly to the users profile without using the pre-chat form.

Sorry. I use the translator.
I would just like to suggest an update to the layout. He's a little outdated.

I was looking for something like tawk but that I could set up a phone number to text the incoming comment/question and then the recipient could just text in reply. That way I could manually change the number for whoever is on call (or better yet, maybe the software would let me set a schedule for who is on call).

Put a knowledge base field on pre-chat form before visitor proceed to chat. So put a keyword on this knowledge field to find answers before proceed to chat. Check comm100 to see how work.

There is no refresh so there is a long delay when visitors leave, this creates a false reading on time spent as well as the time to send messages

It would be nice if there was an option to use regex in triggers.

Would love to see non-binary avatar options! Was hoping this is already planned. And/or would be great to be able to build ones own which would help with that situation.

Please put back the ability for admin to view each agents direct chat link
It is cumbersome for admin to ask every agent to look up their chat link
If I have Admin privileges then I should be able to see and alter details and permissions of Agents including be able to see their direct chat link

sodovn

Allow for the adding of FAQs and Answers when the chat is offline.

Now there is no way to record the name or email or any information before the user start the chat. It is difficult to identify the user detail who was it not possible. Unique id doesnt help to identify users. Please consider adding that feature

Send message to customer