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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. Ability to see if chat started before or after trigger

    It would be really helpful to be able to see if a chat start/form completion came before or after a trigger i.e. timed pop-up.

    This would allow us to test and measure the effectiveness of triggers to improve conversion rates over time.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Option to store the site visitor data for future analysis

    There should be option to store and export the site visitor data. This will help in analysis and future actions to be taken on website.

    10 votes
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    4 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  3. Need notifications on owner website or admin dashboard to continue the chat rather than to use your own dashboard

    Need notifications on owner website or admin dashboard to continue the chat rather than to use your own dashboard

    just want a notification on my own admin that indicates employee there is a customer who wants to chat
    if is possible to continue the chat on our own dashboard rather than to use yours it will be great and if it contains pricing as well also dont have any issue but i think it needs to have this feature

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  4. Create an integration with Filemaker

    easy way to build a database

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  5. auto email chat transcript to client

    Have tawk automatically email a chat transcript after the chat ends to our client since they have provided their email in the pre chat form

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Provide the ability to add additional email recipients in a Ticket and have the ability to change the main ticket recipient.

    Can you provide the ability to add additional email recipients in a Ticket and have the ability to change the main ticket recipient.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  7. When I see my list of agents is there any way I can sort this to show the ones logged in at the top of the list?

    When I see my list of agents is there any way I can sort this to show the ones logged in at the top of the list?

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Widget position

    Widget should be positioned by user or there could be more widget option. For example ı want to position my widget a litle higher of right bottom but there is no choice for that

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. i want to use button at the place of radio button kindly helo me regarding this.

    i want to use button at the place of radio button kindly helo me regarding this.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  10. Edit agents in Group Chat

    It would be a great feature to be able to delete or edit agents from the group chat, because our responsibilities change quite often. Especially when colleagues leave and there is no access to the profile anymore, the old agents still show up in group chat.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  11. Set language of widget according to language of page.

    Our website is bilingual with English and French pages. We'd like to match the widget to the language of the page.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. tetikleme akıllı telefonlarda ekranın ortasına çıksın

    siteye gelen Ziyaretçiye diyelim ki 10 saniye sonra bir tetikleme mesajı gitti. bu durum sağda görüşme butonunun yanında kırmızı bir yuvarlak içerisinde sayı ile gösteriliyor.

    gerçekte ziyaretçi mesajı görmüyor Dolayısıyla tetiklemiyor .
    "size ilgilendiğiniz bu konuda şu an yardımcı olabilirim " diye bir mesaj gönderdim . ama ziyaretçi bunu görmüyor .

    dıyelım kı ziyaretçi sohbet düğmesinin üzerindeki kırmızı yuvarlak içerisinde 1 rakamını gördü ve tıkladı . o zaman da görüşme öncesi forum devreye gırıyor . forumdaki gerekli alanları doldurmadan hala benim mesajımı görmüş olmuyor .

    Dolayısıyla tetikleme mesajı ekranın ortasına pop up olarak çıkmalı . üzerinde kabul et veya reddet…

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  13. Multi account login

    Please make it possible to login with more than one account in the app. Because if you do support for different companys you need to login and logout now each time in the app.

    3 votes
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    0 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  14. Allow the ability to add chat sign off signature line that would allow for a link to Google Review

    Would like to have a button to sign off of chats that would give the customer a link to our Google Review page. Something like this.

    Thank you for chatting with Newline Trophy

    Happy with our service?
    Please click the link below to add a review to our Google review page
    Google Review (LINK HERE)

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  15. auto reply when offline tawk to dashboard Kindly solve This problem.

    How to have auto replay option when offline admin dashboard?

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  16. Option to notify if owner/manager if no agents are logged in

    Given the importance of actually having chat agents be online, it would be great if there was an option to escalate the situation to a supervisor/manager/site owner if there are no agents logged in during set "business hours". Notification ideally would be via push-notification in the app and via email.

    (To take it a step further, it would be nice if there was a built in escalation path for these alerts. For example, if no agents are online during business hours immediately notify the "first-line" supervisor, if no agents are online within 15 minutes, additionally notify the manager (or "second-level"…

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  17. Fix `Tawk_API.showWidget()` when "Hide Widget on Load" is enabled

    Currently, when the "Hide Widget on Load" option is enabled, the Tawk_API.showWidget() function doesn't work correctly. It'd would be great if this bug could be fixed.

    6 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Integrate with WooCommerce ( Showing Transaction History of Clients )

    Hi,

    First by far you are the best plugin for wordpress and thank you for been amazing :)

    I would like to suggest you few updates or add ons which can help you boost the popularity and gain more clients from your competitors .

    We know that you already integrated with WooCommerce which is a great adavantage, but I mention that they are few more areas where you can grow your plugin. You can consider the following in your future plans to integrate your plugin with the WooCommerce data, in order to show the following in a new tab next…

    3 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  19. Bakers Kitchens Ltd

    Address
    108 Orchard Rise West
    Sidcup, Kent, DA15 8SZ, United Kingdom

    Phone Number
    0800 458 8277

    Business Email
    info@bakerskitchens.co.uk

    Website
    https://www.bakerskitchens.co.uk/contact/

    Description
    Bakers Kitchens offer high quality handmade kitchens at affordable prices. We are happy to just supply your bespoke kitchen or completely manage your project from design right through to installation. We offer a free no obligation site visit and design service.
    - Free Design Service
    - Bespoke units and doors
    - Granite worktops
    - Quartz worktops
    - Appliances
    - Installation
    - Plumbing and electrics
    We have over a hundred door sample with many different styles from traditional kitchens…

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  20. Lite Electric Stuff

    "The Kentucky's Electrical Wizards" or "Most competitive electricians in Kentucky"

    1 vote
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    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
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