Hi, can you add the capability / feature to clear chats between agents within a company property via direct messages with each other?

In the latest dashboard, the ability to quickly see which site/channel the visitors were on/from in the monitoring list has been removed now the visitors are all mixed up into one block, previously they were colour coded which made it obvious the visitors were on different sites. Please add this function back into the dashboard

Please add the feature to assign number of chats per agent. Eg:. if agent A need to take 4 chats, and agent B need to take 3 chats then we can assign them. And it directly goes to the agent automatically once the chat comes in...

Hi, There must be an option/feature to get the report of all visitors on my landing page, How many times and on which page/URL they visited.

Haven Advisers - Accountants Auckland (https://haven.co.nz) is one of New Zealand’s largest financial advisories. Based in Auckland, we have a large team of experienced and friendly accountants, claims specialists, customer care staff and over 30 financial advisers who are all dedicated to helping our clients create a brighter future.

Haven has advisers who specialise in all aspects of personal and business finances, including
accounting services, tax, insurance, mortgage and ACC. With this level of expertise and breadth of knowledge we are able to help our clients in almost any situation.

Please add a feature by which company can monitor when does chat agent is logging in. like at what time chat agent has logged into

Please add a feature by which company can monitor when does chat agent is logging in. like at what time chat agent has logged into

Deployed - Offshore Outsourcing Company (https://deployedstaff.com) is an outsourcing agency, based in New Zealand, that specialises in building remote teams for businesses of all sizes. With four offices in Manila, Philippines, they service companies across a variety of industries from Australia and New Zealand.

Add a chatbot similar to Manychat

This would be a button that would sound a different notification to let other operators know that you need help with incoming chats. As a small business, if there is just one operator on the chats this would be a helpful way of letting other members of the team who are logged in, but not active, know that you can do with a hand.

Thunderbird is an advanced application but when the user wants to open the Thunderbird mailbox email to Office 365 folder then we need a relevant program or software. MailsDaddy Thunderbird to Office 365 Migration Tool is such an application that allows users to import Thunderbird profile emails to Office 365 Primary and In-place archive mailbox. The software preserves all mail properties, inline images, rich text formatting, and attachments in Office 365 mailbox. With the trial version you can export 20 emails from each mailbox.

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Chat widget icon change to a mail (letter) icon when out of scheduled hours as before

Let the admins decide if agents have access to chat history.

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To migrate Thunderbird emails to Outlook PST format always opt MailsDaddy Thunderbird to Outlook Converter. This is a well-programmed application that has lots of efficient features to convert and import every single email from Thunderbird to Outlook PST format. The user can use this simple solution on Thunderbird MBOX and Maildir files and easily migrate in PST, EML, MSG, HTML & many other given format. With the demo, you can convert 20 emails from each mailbox. Explore more information here: https://www.mailsdaddy.com/thunderbird-to-outlook-converter/

Office 365 can be more useful than just an email application if you pick the right subscription plan. For business, enhancing productivity and collaboration in the organization has become necessary to make it easy and more proficient for the employees to work.But, numbers of businesses are still utilizing the basic plans of Office 365, which limit them from utilizing the updated features. So, to ensure you get every feature and use your Office 365 subscription to the most.
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Add custom reply message feature for offline chat. Currently “Your message was sent successfully!” showing as message but we need to show custom message. it can be configurable for multiple language