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To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. Personal style widget

    Please visit this website: https://www.yoursurprise.nl/ and look at the chat widget in their right corner. This widget is much more drawing me to click on it due to 2 reasons:

    1) There is a picture of a person when the widget is folded in
    2) There is an icon on the widget like on your iOS phone, indicating there is a new message (thus asking for you to open it).

    Also when you click on the app and open it, you get different options:
    1) Chat
    2) Call
    3) FAQ

    This is also interesting!

    I would love to see Tawk.to…

    10 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. You should provide SDK to add live chat to app

    You should provide SDK to add live chat to app

    6 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  3. HUAWEİ APP GALLERY

    Tawkto app should be added to Huawei App Gallery immediately.

    3 votes
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    1 comment  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  4. Disable or Enable video chat

    What if don't want to video chat with every visitor on our site. Agent should have the option to enable it for some visitors on a case by case basis.

    11 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. 1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  6. Setup Mail Forwarding to get started with Ticketing on Our Support Tab.

    Setup Mail Forwarding to get started with Ticketing on Our Support Tab.
    our website contains its own support. So, I want to rise ticked in our support those sent to tawk Forwarding mail.

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  7. How to track tag

    How to track Tags of each chat?

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Webhook: Transcript of chat

    I see from a recent post that webhooks are now available within the dashboard - this is fantastic.

    Is it possible to post the transcript of the chat to the webhook once the chat has finished?

    Thanks

    235 votes
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    12 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Hello there; Since the chat has started, I do not receive a notification as I want on my android phone. It either doesn't scratch at all or

    Hello there; Since the chat has started, I do not receive a notification as I want on my android phone. It either doesn't scratch at all or

    1 vote
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    1 comment  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  10. Let iPhone App Save Password

    For whatever reason, the app's password field isn't setup correctly or something so the iPhone won't automatically save it is the iOS password manager. Should be a 2 minute fix!

    25 votes
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    4 comments  ·  IOS app  ·  Flag idea as inappropriate…  ·  Admin →
  11. Chat box link via text in footer??

    Is there a way to link the chat box to text in the footer. Example if we have "Chat with us" in the footer are we able to link it to the Tawk chat instead of the right page Icons?

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. sohbete başlarken

    Müşteriler mesai saatleri dışında geldiklerinde temsilcinin geri dönüşü için iletişim bilgilerini bırakabilme imkanı olmalı. Ve özel müşteriler için mesai saati dışında iletişim kurma imkanı olmalı

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Remember invisible status - Desktop

    Tawk is amazing. Small tweak suggestion. I login to check the status of chats and tickets. When logging in, I immediately go visible and need to race to go invisible as I don't want to turn chat on, I'm just there to check things. It would be nice if my last status as invisible was remembered or to have a way to default to invisible. No rush on this and all good if it's not part of the plan. Thanks!

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Show initial message when the chat window is opened manually.

    We don't want to show the window automatically, but when the user clicks on the chat icon, and the chat window is opened, we would like to send the first message from us. Something like "How can we help you?" or so.

    We tried to achieve this with the Advanced triggers, but it's not possible to do so. Actions can be only triggered after the user requests the chat and we would like to perform action before it.

    6 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  15. Set ticket deadline

    Set a date/time to complete the ticket (changeable). Ability to sort, filter on this field.

    2 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  16. Report with user credential

    I would like get report with customer name.
    Now i only see the count per day

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  17. 3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. 23 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Leave page triger

    Hello, The idea is to start chat / triger if the visitor plain to leave the page, for example if he move his mouse to the X of the window

    4 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  20. Allow agent to paste articles into the chat

    Instead of having a agent use a short cut to send a link, it would be handy for the agent to be able to paste an article into the chat from the article.

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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