Have a pop up or link in the chat back where a potential client can request a consultation

Add referrer filtering on the monitoring page

Sending screenshots and pictures to the chat from the clipboard would be better than posting links to screenshots or uploading screenshot files

Presently the emails that are sent to customers or visitors are displaying the real name of the operator, not the Aliase name. This can become confusing internally and to the visitor.

This was already posted, but way back in 2013, so I feel like it deserves being resubmitted to draw some more attention to it.

I have multiple aliases with the same name and different positions: Brian (Developer), Brian (Instructor), etc. They also have different avatars. When joining a chat, they all show up as just Brian. Showing the position title and the avatar would make it much easier to utilize multiple roles with the same name!

O app é muito bom, mas poderia melhorar neste requisito, pois faz total diferença essa organização, de mais de um atendente, seria viável até para o cliente não ter mais de um atendente falando ao mesmo tempo.

It would be nice to disable the possibility of closing the chat bubble extra addon. I would like the bubble to stay opened all the time and the user could not close it.

Why is that important?
Keep the personalization solid.

Providing dashboard in android app will be best
So if possible manage it

The possibility to set the greeting in different languages, by default in English and for selected pages in the language of the page, e.g. Spanish, Russian, French etc.

I want the customers coming to our website and see different options for a particular field as a drop-down or menu

It's not possible to effectively ban a repeat visitor who has a dynamic IP address.
It would be better if banned email addresses were only able to leave offline messages, or some sort of cookie system meant chat appeared offline to them once established that their email was banned. I'm not a developer... so I don't know how it would work, but there must be a way to stop repeat problem chatters from getting in touch.

Hide a department if the department is offline.

hello, the tool is very good, i already use it on several sites, thanks for creating something easy, cheap and excellent to work with. You're great.

I am using chat to create small instructions on my network of websites, and 20 triggers is too little for me.

I would like to have more triggers, even if it has a value for that.

Is it possible to make more triggers available?

It would be very good for professionals who work with chat.

Or create a plan that makes more triggers available.

kindly we need to create a new feature to generate full information report about all tickets (Open, Closed and pending )
due to I am doing every weekly and monthly by manually and it takes me a long time.

can I receive regular phone/mobile calls from tawk ?

if there is a pre chat form then I need the data that the user will enter to add it to my database so if it's the first message then I need to have it as json object or an array

otp verification