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  1. A Trigger or Widget in the chat box where a potential client can request a consultation

    Have a pop up or link in the chat back where a potential client can request a consultation

    4 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  2. Referrer Filtering

    Add referrer filtering on the monitoring page

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  3. screenshots in the chat from the clipboard

    Sending screenshots and pictures to the chat from the clipboard would be better than posting links to screenshots or uploading screenshot files

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Allow the chats that turn into tickets that use email transcript to display the Aliase name on the email sent, not the real s that turn into

    Presently the emails that are sent to customers or visitors are displaying the real name of the operator, not the Aliase name. This can become confusing internally and to the visitor.

    4 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Show the avatar and position title next to the name of each alias when joining a chat

    This was already posted, but way back in 2013, so I feel like it deserves being resubmitted to draw some more attention to it.

    I have multiple aliases with the same name and different positions: Brian (Developer), Brian (Instructor), etc. They also have different avatars. When joining a chat, they all show up as just Brian. Showing the position title and the avatar would make it much easier to utilize multiple roles with the same name!

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Como a plataforma tem possibilidade de mais de um atendente, para ser mais organizado. Poderia criar um método de fila ou ordem de atendi...

    O app é muito bom, mas poderia melhorar neste requisito, pois faz total diferença essa organização, de mais de um atendente, seria viável até para o cliente não ter mais de um atendente falando ao mesmo tempo.

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  7. Desktop Bubble

    It would be nice to disable the possibility of closing the chat bubble extra addon. I would like the bubble to stay opened all the time and the user could not close it.

    Why is that important?
    Keep the personalization solid.

    1 vote
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  8. 3 votes
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  9. 3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  10. Regarding android

    Providing dashboard in android app will be best
    So if possible manage it

    3 votes
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    0 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  11. The possibility to set the greeting in different languages.

    The possibility to set the greeting in different languages, by default in English and for selected pages in the language of the page, e.g. Spanish, Russian, French etc.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  12. Menu

    I want the customers coming to our website and see different options for a particular field as a drop-down or menu

    1 vote
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  13. Ban by email address, not just IP address

    It's not possible to effectively ban a repeat visitor who has a dynamic IP address.
    It would be better if banned email addresses were only able to leave offline messages, or some sort of cookie system meant chat appeared offline to them once established that their email was banned. I'm not a developer... so I don't know how it would work, but there must be a way to stop repeat problem chatters from getting in touch.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Hide a department if a

    Hide a department if the department is offline.

    1 vote
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  15. 3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  16. More Triggers for Tutorials

    hello, the tool is very good, i already use it on several sites, thanks for creating something easy, cheap and excellent to work with. You're great.

    I am using chat to create small instructions on my network of websites, and 20 triggers is too little for me.

    I would like to have more triggers, even if it has a value for that.

    Is it possible to make more triggers available?

    It would be very good for professionals who work with chat.

    Or create a plan that makes more triggers available.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Create a new feature report

    kindly we need to create a new feature to generate full information report about all tickets (Open, Closed and pending )
    due to I am doing every weekly and monthly by manually and it takes me a long time.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  18. can I receive regular phone/mobile calls from tawk

    can I receive regular phone/mobile calls from tawk ?

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  19. send the first message if there is a pre chat form as a json

    if there is a pre chat form then I need the data that the user will enter to add it to my database so if it's the first message then I need to have it as json object or an array

    3 votes
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  20. 1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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