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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

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  1. Knowledge Base Setting - Show/Hide Author

    I would like to see an option either as a general Knowledge Base setting (preferable) or individual article setting to Show/Hide the author.

    i.e. on an article hide the author avatar, "By Name" and "Last Updated.." blocks.

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. 1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  3. how to clear previous welcome message when going to inner pages

    how to clear previous welcome message when going to inner pages because i have set new trigger message for each inner page and the welcome message is still there and disturbing me. i want to remove any old trigger on new page visit

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Analyize chats which are postiv & negativ rated

    I see stats about negativ, postiv and neutral rated chats but I cannot see which chats are meant in special. I think it is a must have to offer a better user experience.

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Knowledge Base - backup feature

    Currently Tawk's KB is not supported with an option to backup all articles & categories. Considering if a user want to migrate the KB to other platform which has more features, then it might be good to have an option to backup all KB data to be migrated.

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Keyword Event Tracking

    Hi, we are using tawk and track events with Google Analytics. We want to set some keywords from customer's chat as an customized event so that we can track these events by Google Analytics. For example, if a user open the chat and ask about our product name, we will count that as an event and see that conversion on Google Analytics. If the user's chat doesn't include the product keyword, we won't count that as an event. Is this possible to execute? It is very important feature for us to track events more accurately. Thanks!

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  7. Micro adjustment to widget placement

    To be able to more precisely determine where your chat widget appears, particularly on mobile. With the preset of Top, Top Middle, Bottom etc, it doesn't work great with all themes. I'd like to be able to set my widget to bottom left and then be able to make micro adjustments so it doesn't cover important buttons on mobile version.

    3 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  8. Add an email to the account so we can receive all the leads in the same platform

    I would like to add an email to the account of my client, so we can receive the transcriptions of the chat in ADF to centralize all the leads in the same platform.

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. I would like setup pre-chat & offline form email header in reply-to user email id

    Hello,

    We would like to setup auto reply our customer to thankyou we'll contact you shortly so can we set email header in reply-to <user email> so i can setup in my email client..

    Thanks

    3 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  10. Restricting user rights for knowledge base configuration

    As an agent should not be able to set the knowledge base to unpublish for example. Also an agent should not be able to change the subdomain link as well as make other basic settings etc.. For such changes only an administrator should be authorized or the possibility to assign rights should exist.

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Better notifications

    For mobile and desktop:

    When there is an unanswered message, a notification pops up and stays untill the chat is answered.
    And this with every new chatmessage not only new chat's.

    For example the mail app on the computer and on the mobile phone, there is always a '1' above the appicon until you have read the message.

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Tawk_API objeckt doesn't have onChatStarted

    Hi, i am checking Tawk_API object but it doesn't have onChatStarted event as stated in the documentation. It also missing some other events as well. It has following properties;

    addEvent: ƒ (a,b,c)
    addTags: ƒ (a,b)
    endChat: ƒ ()
    getStatus: ƒ ()
    getWindowType: ƒ ()
    hideWidget: ƒ ()
    isChatHidden: ƒ ()
    isChatMaximized: ƒ ()
    isChatMinimized: ƒ ()
    isChatOngoing: ƒ ()
    isVisitorEngaged: ƒ ()
    maximize: ƒ ()
    minimize: ƒ ()
    onBeforeLoaded: true
    onLoaded: true
    popup: ƒ ()
    removeTags: ƒ (a,b)
    setAttributes: ƒ (a,b)
    setMobilePosition: ƒ (a)
    showWidget: ƒ ()
    toggle: ƒ ()
    toggleVisibility: ƒ ()
    widgetPosition: ƒ ()

    Am i missing something…

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Hii Team

    My client asking for a send icon on desktop too like the Mobile screens. See Screenshot - https://prnt.sc/10iltmw

    So any idea how can I add this icon here?

    if currenlty not possible, then any of you plan to show this icon here on Desktop app?

    3 votes
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    1 comment  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  14. Disable Email transcript feature

    Can we disable the Email transcript feature ?

    3 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  15. 40 votes
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    11 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  16. Critical: How do I remove the limit on triggers?

    We bumped into the problem with only 20 triggers per project. With such restrictions, it is simply impossible to build a modern automated support. Consider this problem in the near future

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  17. Integrate with FB messenger

    Integrate with FB messenger

    10 votes
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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  18. Add a place to filter / view online agents

    A place to filter / view only the agents that are online from your team at any given time.

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. to help me on turn off email notification

    I can not turn off the email notification. I can not click on the email notification button. Please on the side par, please help

    1 vote
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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  20. Display custom message. When OFFLINE form submission.

    Display custom message. When OFFLINE form submission.

    34 votes
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    10 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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