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  1. Hide the chat button and tab untill scrolled down on website.

    This is to prevent the hero/header of the front page to be obstructed by the chat window (most of the times it has a picture or something and the chat window will not be nice to look at overlapping the picture). Only be visible after scrolling.

    1 vote
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  2. mode invisible and tracking stop

    As said, why tracking visitor is stopping when in invisible mode, invisible mode does nto mean stop tracking/monitoring of visitor, we want to see them, but not answer to chat
    I consider this as a misconception

    1 vote
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  3. 1 vote
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  4. unable to shut down chat

    unable to shut down chat
    Even in mode invisible, i click the cross, it keeps ringing all the time, even after i ignored it, adn made a F5, it ring again up

    There is a serious issue about closing chats, and not be bothered

    1 vote
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  5. hide from registered users

    In whmcs, if i tick : hide from registered users

    tracking is stopped, is a bug

    1 vote
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  6. Download tracking

    Hello there. I have a download link on my website and I would like to see in the chat if a customer downloads the program itself. Is this possible?

    1 vote
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  7. They could make a backup of the chats, it would serve to keep a record of them and see the performance of the Agents.

    They could make a backup of the chats, it would serve to keep a record of them and see the performance of the Agents.

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  8. API Updates

    API that allows you to echo a chat transcript to a website or something for a survey for instance, so like who took the chat ETC.

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  9. An option for search pictures chats.

    We need an option that we can search (chat with pictures) and get all chats in which we got pictures from our customers.

    1 vote
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  10. An alarm to remind the agent that they haven't replied to a customer's latest message

    An alarm to remind the agent that they haven't replied to a customer's latest message would be good.

    1 vote
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  11. A name added from a chat sometimes doesn't show message list

    When entering the chat visitors name into the name field, sometimes this doesn't flow through to the message list window and their original random user ID shows instead. Going back to the chat and re-saving the name doesn't fix the problem either.

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  12. Maybe you guys can add the function to see at what specific time you turned on the widget and at what time you turned off the widget. So i

    Maybe you guys can add the function to see at what specific time you turned on the widget and at what time you turned off the widget. So i other words how late you put widget status on enabled and how late on disabled.

    Why?
    We don't work with the scheduler function. Because we decide to put on the chat widget yes or no depands on the available employees. But of course for our reports it is good to know at which time(s) the widget status wat enabled

    1 vote
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  13. get chat id

    Please add feature that can get chat id room in voice chat to develop mobile app.
    example in url "https://video.tawk.to/v2/room/a4Qk1Qmmv6Ip5W4WnPpQ"
    i want to get "a4Qk1Qmmv6Ip5W4WnPpQ" from api.
    Thanks

    1 vote
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  14. 1 vote
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  15. Add alias picture available for tickets, not only for chats

    Alias picture are available for chats but not for tickets. Please add the option to allow the customer see alias picture also in mail reply.

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  16. Show Chat Notifications if they leave the current page

    The chat notification (red number) should stay through the whole site instead of page.

    Some of our visitors are missing our messages since they minimize the chat and continue browsing on the site. The notification telling that there's an unread message disappears if they leave the page. Therefore, the customers leave the site without reading our response to their concerns.

    1 vote
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  17. custom attribu

    If you are able to send custom attributes via API is because you need them and of course want to search using them. Please add search by custom attributes feature to the tool will be great. Thanks

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  18. More Reports that show the visitor ID number or name for revisits, to see how many have revisited the site per user.

    More Reports that show the visitor ID number or name for revisits, to see how many have revisited the site per user.

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  19. Cursor element has a negative position

    When using Safari on iPhone 7, when you tap inside the input box to type a message the cursor element is not inline with the text. It also scrolls if you try and move it.

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  20. Add Chat Analytics, so I can understand what my customers are chatting the most about. "Your customers chat the most about ___"

    I want to easily understand the most common topics my customers chat about. Right now I have to search the chats and manually add all the chats for each keyword to gain insight on the most common topics.

    1 vote
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