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3447 results found

  1. Enable Queue Chat

    A Queue could be nice, because if you have multiple agents working in the same department it would be best to create a queue to avoid multiple agents answering the same message
    If it is enabled helps to improve my business https://ootyheritagetoursandtravels.com/taxi-services-ooty/

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    Hi,

    This is Elle from tawk.to. Thank you for reaching out.

    I recommend activating your Chat Rescuer.

    This trigger is used to auto-respond to messages if agents don't answer the chat in time. You can create a message asking for their contact details. The trigger can be set for a delay ranging from 10 seconds up to 1 hour.

    For example: If no agents respond to an incoming chat for about 20 seconds,  the Chat Rescuer Trigger can be set to spring into action with a message like this - "Thanks for your patience. We are currently unavailable at the moment. Please leave your name and email, and we will get back to you ASAP."

    To learn more, visit this link : https://help.tawk.to/article/creating-and-managing-triggers

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist…

  2. Chat notification filter

    If more departments were created (sales, technical, ...) it would be very useful to be able to decide which department the chat notifications arrive at without using any pre-chat form. For example, I might decide that notifications only go to members of the sales department, who can then turn the chat into a ticket and send it to the technical department.

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    Hi Luis,

    Thank you for choosing tawk.to and for reaching out.

    Currently, we cannot assign chats to a specific agent or assistant. All incoming chats can be viewed and answered by all agents logged in to the property.

    Departments allow you to make sure the right agents answer visitors.  They also allow you to assign a ticket to a particular department, ensuring everyone in that department receives the email/notification.

    Here is how the department function works:

    1. Chats can be assigned to departments. All agents, including those not assigned to a department, can see all incoming chats. However, only those assigned to the selected department will receive a notification. This makes it easy to transfer chats..

    2. Once a chat is assigned to a department, agents will only hear chat notifications when there are no agents online in the selected department. This prevents chats from going unanswered.

    4. Currently, there…

  3. Exclusive chat with a single operator

    Today, when an agent replies, another agent sees the same chat and can overlap by responding by mistake. The chat between the visitor and the first operator who responds should be made exclusive, so that other operators do not intrude.

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    Hi Andrea,

    Thank you for choosing tawk.to and for reaching out.

    At this stage, we cannot assign chats to a specific agent/assistant or create a private channel. All incoming chats can be viewed and answered by all agents logged into the property.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at elle@tawk.to

  4. Is it possible to add a chatbot function in order to manage an automatic reply to the first message of the user?

    Is it possible to add a chatbot function in order to manage an automatic reply to the first message of the user?

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    Hi Chiara,

    Thank you for choosing tawk.to and for taking the time to provide us with your feedback and suggestions.

    We value your input and we thank you for the continued support for our product.

    Currently, we do not have a chatbot function and that is on our roadmap for development.

    We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at elle@tawk.to

  5. Please allow to DISABLE Change Name option. It can be used negatively by users.

    Please allow to DISABLE Change Name option.
    It can be used negatively by users.

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    Hi Irving,

    Thank you for choosing tawk.to and for sharing your challenge here.

    We currently don't have a feature for disabling the option to change the names or Aliases of active agents.

    All agents that use aliases will have their real names shown in brackets.

    Example: Tony (Matt) has joined the conversation.

    Learn more about creating and managing aliases: https://help.tawk.to/article/creating-and-managing-aliases

    Learn how to answer a chat using an alias: https://help.tawk.to/article/how-to-answer-an-incoming-chat

    We're continuing to build out our Dashboard and have taken on your suggestion.

    We will post updates once the feature has been implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.

    Alternatively, you can reach me here at elle@tawk.to

  6. Enter the group option so I can easily transfer the data.

    I suggest you to add new features such as group chat and adding of transfer power feature so at anytime you can easily enter in group chat and can shift the admin option.

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    Hi Asaad,

    Thank you for choosing tawk.to and for sharing your challenge here.

    Our Dashboard currently supports direct chat and group messages to the other members of a property. However, we currently don't have a feature for transferring administrative rights in a group chat and that is on our roadmap for development.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    You can also create a Group Chat in the Tab section of the Dashboard, However, the online statuses of your agents will only appear in the chat conversation.

    The benefit of creating a Group Chat Tab is that you can chat with other agents without having to exit your Dashboard, keeping your workflow in one place.

    1. Learn more about setting up direct messages:

    https://help.tawk.to/article/setting-up-direct-messages

    2. Learn more about creating a Group Chat

    https://help.tawk.to/article/creating-a-group-chat

    We're continuing to build out our…

  7. please change your sounds or deactivate them by default

    Hi, please change the sounds or mute them by default.

    They are so annoying and getting on our nerves in our whole support team.

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    Hi Peter,

    Thank you for reaching out.

    In the tawk.to Dashboard, you can activate your sound and desktop notifications and customize what you hear while logged in and answering chats.

    You can simply toggle the Sound notifications to the off position to disable them.

    Here’s how to quickly turn your sounds and notifications on and off: https://help.tawk.to/article/managing-sound-settings-and-desktop-notifications

    To customize your sound settings for each event type, click your Profile Icon and select Manage Sounds & Notifications in the drop-down menu.

    Here, y can make changes to the sounds you'll hear while operating the Dashboard and how your browser handles notifications. To make changes to either, make sure the Sound or Desktop Notifications are switched on by toggling the switch at the top.

    You can choose from a list of sounds and customize the alert for everything that makes a noise within the Dashboard. Choose how long a new chat will…

  8. Open link in New Window.

    1. If any link shown in Chat. Clicking on that should open in new window.

    2. Option to restrict Pop-out so that if any customisation done should always work.

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    Hi Rajnish,

    This is Elle from tawk.to. Thank you for reaching out and for sharing your ideas here.

    1. Generally, any link sent or displayed in the chat will open in a new tab — not a new window.  Knowledge Base articles accessed in the chat can be set to open in a new tab or within the widget. However, we do not have settings in the Dashboard to configure the way any other links open in the chat except for the separate list items for readability.

    2. We do not currently have an option to remove the pop-out widget option from the chat menu. Our Widget Behavior settings including Visibility, Feature and On-click behavior settings, can be found in the Dashboard.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or…

  9. Chat to Agent Restriction by Deparment

    When a specific department has been selected when starting a chat, is it possible to alert only the agents under that department?

    Also, not to allow other agents see the conversation of other agents unless that account is admin.

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    Hi Noel,

    At the moment, all agents can view and answer chats without restrictions or approval from an admin.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    This is how the department function works for tawk.to chat:

    1. Chats can be assigned to departments. All agents, including those not assigned to the selected department, can see the incoming chats. However, only those who are assigned to the department will get a notification.

    2. This makes it easy for one agent to take over another agent’s chat — especially if the chat is transferred from one department to another. Also, your agents aren't wasting time trying to answer questions they don't know the answer to or giving the wrong answer because it's not in their area of expertise.

    3. ​When a chat is assigned to a department, the agents outside…

  10. Add usability features to the widget

    Add usability features to the widget that make website navigation more convenient... for example a text reader or a local page search that doesn't require the ctrl+f hotkey to launch...maybe even a little clock component

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    Hi Bryan,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    At this stage, we don't have a feature that supports website navigation.

    We've acknowledged your request and have forwarded it to our dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to our calendar: https://calendly.com/tawk-to-support/tawk-to-customer-support. Our live agents are always available 24/7 to assist you.

  11. Chat bot, if keyword will in customer's query.

    If customer ask, what price of this product? So we set price term in backend, so automate reply to customer that we answer we given in backend

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    Hi Talha,

    Thank you for choosing tawk.to and for reaching out.

    Advanced Triggers allow you to create customized messages for visitors to your websites and Chat Pages. These are the most complicated types of triggers to set up. However, once you get the hang of it, you’ll be able to reach out to your visitors with powerful automated messages based on their past actions and any conditions you set.

    Advanced triggers allow you to set conditions for the automation. For example, if you set a trigger to fire when a message contains "Price," it will send an automated message when the visitor types that keyword into the chat. You can set up individual keyword triggers for different products and can add other specific conditions related to URLs, previous visits, geographical location, and more.

    Learn how to quickly set up triggers and view examples of our most popular automations in our…

  12. Missed opportunities to chat report

    It would be helpful to know how many potential customers click on the chat box when we are offline and then turn it off when they realise they have to send an email to get an answer to their problem.
    Essentially there's 4 types of people:
    1. wants to chat and can chat because we're online
    2. Want to chat but can't due to offline, therefore they send a message and leave an email
    3. Want to chat but can't due to offline, sees the option to leave an email and decides to just end the chat instead
    4. Doesn't…

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    Hi Brad,

    Thank you for choosing tawk.to and for reaching out.

    Currently, we do not have features that monitor  click volume for specific widget status/activity/behavior. We do, however, have the option to check the general number of visits/visitors, chats/missed chats and offline messages received via the widget. I'd suggest looking at behaviour analytics tools and heatmap software such as Hotjar.

    We've acknowledged your request and have forwarded it to our dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to our calendar: https://calendly.com/tawk-to-support/tawk-to-customer-support. Our live agents are always available 24/7 to assist you.

  13. integration of twak.to with website

    Hi all
    Hope you are doing good.
    Its my question to support team of twak. I want to integrate this live chat application with my website https://cloptoncapital.com/office-building-financing/ so that I can do chat with my clients easily. Please do let me know how is it possible?

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    Hi Maxmarrie,

    This is Elle from tawk.to. Thank you for reaching out.

    There are two ways to integrate the tawk.to live chat into your site.

    #1 - Copy and paste the tawk.to widget code into your site's HTML section before the closing of the </body tag>

    https://www.tawk.to/knowledgebase/getting-started/adding-a-widget-to-your-website/

    #2 - Use the module or plugin for a system such as WordPress, Joomla or Shopify. You can find our integration guides in the Help Center:

    https://help.tawk.to/category/integrations

    https://help.tawk.to/category/shopping-cart-integrations

    I believe the best way to assist you would be through a screensharing call. Would you be willing to hop on a call with one of our phone support agents so they can better help you with this? If so, here’s the link to schedule a support call: https://calendly.com/tawk-to-support/tawk-to-customer-support

    If you have any tawk.to related concerns, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist…

  14. twak chat script is not working

    Hi all
    I just add chat script in my website https://www.edenderma.com/ but it is nor working. I also tried to embed it in footer section but still it is not working. Please do let me know how to solve this issue?

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    Hi Maxmarrie,

    Thank you for choosing tawk.to and for taking the time to provide us with your feedback.


    Once the widget has been added to your site, there are several factors that may responsible for the widget not appearing.


    - Make sure your property may is enabled and your widget is set to Active.

    - If your widget visibility is set to “Hide widget when offline,” your widget scheduler settings may need to be adjusted.

    - It’s also possible that your Content Security Policy may be prohibiting your widget from loading properly on your site.


    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at elle@tawk.to

  15. How to integrate twak.to with any website

    Hello everyone.
    I hope everything is going well for you.
    It's a question for the Twak support staff. I'd want to include this live chat application into my website https://fastlabourhire.com.au/ so that I can quickly communicate with my clients. How is it possible?

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    Hi Maxmarrie,

    This is Elle from tawk.to. Thank you for reaching out.  

    There are two ways to integrate the tawk.to live chat into your site.

    #1 - Copy and paste the tawk.to widget code into your site's HTML section before the closing of the </body tag>
    https://www.tawk.to/knowledgebase/getting-started/adding-a-widget-to-your-website/

    #2 - Use the module or plugin for a system such as WordPress, Joomla or Shopify. You can find our integration guides in the Help Center:
    https://help.tawk.to/category/integrations
    https://help.tawk.to/category/shopping-cart-integrations

    I believe the best way to assist you would be through a screensharing call. Would you be willing to hop on a call with one of our phone support agents so they can better help you with this? If so, here’s the link to schedule a support call: https://calendly.com/tawk-to-support/tawk-to-customer-support

    If you have any tawk.to related concerns, we invite you to reach out on our 24/7 support line. Our live agents are always available to…

  16. Export all data into csv files

    Exporting data could be really useful on spreadsheet files. We need to export extra fields in the export files, we need, the priority, labels, and the assigned agent name.
    For more info: https://winonlinecasino.in/

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    HI,


    Thank you for choosing tawk.to and for sharing your challenge here.


    Currently, we only have a default CSV format for downloading files.
    We will take note of your suggestion and will post updates once the feature has been implemented.


    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.  You can also email our support line at support@tawk.to

  17. Chat Window

    We added "chat direct link" to our pop up form on our website. When someone clicks on chat button of the pop up form, they go to tawk to chat window but the tawk to chat opens in full screen instead of small screen or tawk to actual window. Suggestion is can you make it happen in small reduced screen

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    Hi Muhammed,

    This is Elle from tawk.to. Thank you for reaching out.

    It sounds as though you have enabled the pop-out feature.

    1. If the chat widget is configured as a POPOUT, the widget will open in a separate tab purely for a chat.

    Visitors will have to come back to the main tab if they wish to navigate your website.

    2. If the widget is configured to MAXIMIZE, the chat widget will open within the current tab and the widget will follow the visitor as they navigate your website.

    To configure the widget’s behavior, do the following:

    1. Click the ⚙️Administration Tab ➞ Channels ➞ Chat Widget.
    2. Under ON CLICK BEHAVIOUR - There is an option to MAXIMIZE or POPOUT. The default option is set to Maximize.

    Maximize, meaning when a visitor clicks the chat icon, a window will open within the current tab and the chat widget…

  18. Offer ability to change font size on dashboard

    We have staff who are older and have a very hard time reading small print - they want to be able to increase the font size on the dashboard to make reading messages and even navigating the site easier for them, at least to the point of meeting AODA accessibility standards.

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    Hi Julie,

    Thank you for choosing tawk.to and for sharing your challenge here.

    We currently don't have options for adjusting the size of the desktop screen/monitor window or customizing the font size in the Dashboard.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

  19. Can I add a note to a chat via JavaScript Api ?

    It would be usefull to read some cookie info and add it to a note in the chat
    Thanks a lot

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    Hi César,

    Thank you for choosing tawk.to and for taking the time to provide us with your feedback and suggestions.

    Currently, we do not have the option to add notes using the JavaScript API.

    You can learn more about our current methods in the JavaScript API documentation on our developer platform: https://developer.tawk.to/jsapi/

    Our REST API gives you the option to request additional data from tawk.to. You can learn more about our REST API and request access here: https://docs.tawk.help/article/rest-api

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at elle@tawk.to

  20. An option to allow switching add-on subscriptions to a different add-on

    Hello: I want to activate the brand removal function, but I activated a video + voice + sharing function, can you help me switch to the function I want?

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    Hi,

    This is Elle from tawk.to. Thank you for reaching out.

    Yes, we can cancel your Video + Voice + Screensharing function and activate the rebranding add-on.

    Please contact our billing department to cancel your current subscription and activate the rebranding add-on.

    You can reach out to the billing department by making a request through the chat, by emailing support@tawk.to, or by scheduling a call with our support team.

    Here is a link to our calendar: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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