3467 results found

1. Chat bot, if keyword will in customer's query.

   If customer ask, what price of this product? So we set price term in backend, so automate reply to customer that we answer we given in backend

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   Admintawk.to (top bird!, tawk.to) responded

   Hi Talha,

   Thank you for choosing tawk.to and for reaching out.

   Advanced Triggers allow you to create customized messages for visitors to your websites and Chat Pages. These are the most complicated types of triggers to set up. However, once you get the hang of it, you’ll be able to reach out to your visitors with powerful automated messages based on their past actions and any conditions you set.

   Advanced triggers allow you to set conditions for the automation. For example, if you set a trigger to fire when a message contains "Price," it will send an automated message when the visitor types that keyword into the chat. You can set up individual keyword triggers for different products and can add other specific conditions related to URLs, previous visits, geographical location, and more.

   Learn how to quickly set up triggers and view examples of our most popular automations in our Help Center. https://help.tawk.to/article/advanced-triggers

   If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

   Alternatively, you can reach me here at elle@tawk.to

   Hi Talha,

   Thank you for choosing tawk.to and for reaching out.

   Advanced Triggers allow you to create customized messages for visitors to your websites and Chat Pages. These are the most complicated types of triggers to set up. However, once you get the hang of it, you’ll be able to reach out to your visitors with powerful automated messages based on their past actions and any conditions you set.

   Advanced triggers allow you to set conditions for the automation. For example, if you set a trigger to fire when a message contains "Price," it will send an automated message when the visitor types that keyword into the chat. You can set up individual keyword triggers for different products and can add other specific conditions related to URLs, previous visits, geographical location, and more.

   Learn how to quickly set up triggers and view examples of our most popular automations in our… more

2. Missed opportunities to chat report

   It would be helpful to know how many potential customers click on the chat box when we are offline and then turn it off when they realise they have to send an email to get an answer to their problem.
   Essentially there's 4 types of people:
   1. wants to chat and can chat because we're online
   2. Want to chat but can't due to offline, therefore they send a message and leave an email
   3. Want to chat but can't due to offline, sees the option to leave an email and decides to just end the chat instead
   4. Doesn't want to chat, just clicked the button to see or by accident.

   I want to know how many option 3 people there are. If there's a lot, maybe it's worth spending extra for 24/7 chat

   It would be helpful to know how many potential customers click on the chat box when we are offline and then turn it off when they realise they have to send an email to get an answer to their problem.
   Essentially there's 4 types of people:
   1. wants to chat and can chat because we're online
   2. Want to chat but can't due to offline, therefore they send a message and leave an email
   3. Want to chat but can't due to offline, sees the option to leave an email and decides to just end the chat instead
   4. Doesn't… more

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   Admintawk.to (top bird!, tawk.to) responded

   Hi Brad,

   Thank you for choosing tawk.to and for reaching out.

   Currently, we do not have features that monitor  click volume for specific widget status/activity/behavior. We do, however, have the option to check the general number of visits/visitors, chats/missed chats and offline messages received via the widget. I'd suggest looking at behaviour analytics tools and heatmap software such as Hotjar.

   We've acknowledged your request and have forwarded it to our dev team. They will work with this suggestion and will add the feature in due course.

   If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to our calendar: https://calendly.com/tawk-to-support/tawk-to-customer-support. Our live agents are always available 24/7 to assist you.

3. integration of twak.to with website

   Hi all
   Hope you are doing good.
   Its my question to support team of twak. I want to integrate this live chat application with my website https://cloptoncapital.com/office-building-financing/ so that I can do chat with my clients easily. Please do let me know how is it possible?

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   Admintawk.to (top bird!, tawk.to) responded

   Hi Maxmarrie,

   This is Elle from tawk.to. Thank you for reaching out.

   There are two ways to integrate the tawk.to live chat into your site.

   #1 - Copy and paste the tawk.to widget code into your site's HTML section before the closing of the </body tag>

   https://www.tawk.to/knowledgebase/getting-started/adding-a-widget-to-your-website/

   #2 - Use the module or plugin for a system such as WordPress, Joomla or Shopify. You can find our integration guides in the Help Center:

   https://help.tawk.to/category/integrations

   https://help.tawk.to/category/shopping-cart-integrations

   I believe the best way to assist you would be through a screensharing call. Would you be willing to hop on a call with one of our phone support agents so they can better help you with this? If so, here’s the link to schedule a support call: https://calendly.com/tawk-to-support/tawk-to-customer-support

   If you have any tawk.to related concerns, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at elle@tawk.to.

   You can also email our support line at support@tawk.to

   Hi Maxmarrie,

   This is Elle from tawk.to. Thank you for reaching out.

   There are two ways to integrate the tawk.to live chat into your site.

   #1 - Copy and paste the tawk.to widget code into your site's HTML section before the closing of the </body tag>

   https://www.tawk.to/knowledgebase/getting-started/adding-a-widget-to-your-website/

   #2 - Use the module or plugin for a system such as WordPress, Joomla or Shopify. You can find our integration guides in the Help Center:

   https://help.tawk.to/category/integrations

   https://help.tawk.to/category/shopping-cart-integrations

   I believe the best way to assist you would be through a screensharing call. Would you be willing to hop on a call with one of our phone support agents so they can better help you with this? If so, here’s the link to schedule a support call: https://calendly.com/tawk-to-support/tawk-to-customer-support

   If you have any tawk.to related concerns, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist… more

4. twak chat script is not working

   Hi all
   I just add chat script in my website https://www.edenderma.com/ but it is nor working. I also tried to embed it in footer section but still it is not working. Please do let me know how to solve this issue?

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   Admintawk.to (top bird!, tawk.to) responded

   Hi Maxmarrie,

   Thank you for choosing tawk.to and for taking the time to provide us with your feedback.

   
   

   Once the widget has been added to your site, there are several factors that may responsible for the widget not appearing.

   
   

   - Make sure your property may is enabled and your widget is set to Active.

   - If your widget visibility is set to “Hide widget when offline,” your widget scheduler settings may need to be adjusted.

   - It’s also possible that your Content Security Policy may be prohibiting your widget from loading properly on your site.

   
   

   If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

   Alternatively, you can reach me here at elle@tawk.to

5. How to integrate twak.to with any website

   Hello everyone.
   I hope everything is going well for you.
   It's a question for the Twak support staff. I'd want to include this live chat application into my website https://fastlabourhire.com.au/ so that I can quickly communicate with my clients. How is it possible?

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   Admintawk.to (top bird!, tawk.to) responded

   Hi Maxmarrie,
   
   This is Elle from tawk.to. Thank you for reaching out.  
   
   There are two ways to integrate the tawk.to live chat into your site.
   
   #1 - Copy and paste the tawk.to widget code into your site's HTML section before the closing of the </body tag>
   https://www.tawk.to/knowledgebase/getting-started/adding-a-widget-to-your-website/
   
   #2 - Use the module or plugin for a system such as WordPress, Joomla or Shopify. You can find our integration guides in the Help Center:
   https://help.tawk.to/category/integrations
   https://help.tawk.to/category/shopping-cart-integrations
   
   I believe the best way to assist you would be through a screensharing call. Would you be willing to hop on a call with one of our phone support agents so they can better help you with this? If so, here’s the link to schedule a support call: https://calendly.com/tawk-to-support/tawk-to-customer-support
   
   If you have any tawk.to related concerns, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at elle@tawk.to.
   
   You can also email our support line at support@tawk.to

   Hi Maxmarrie,
   
   This is Elle from tawk.to. Thank you for reaching out.  
   
   There are two ways to integrate the tawk.to live chat into your site.
   
   #1 - Copy and paste the tawk.to widget code into your site's HTML section before the closing of the </body tag>
   https://www.tawk.to/knowledgebase/getting-started/adding-a-widget-to-your-website/
   
   #2 - Use the module or plugin for a system such as WordPress, Joomla or Shopify. You can find our integration guides in the Help Center:
   https://help.tawk.to/category/integrations
   https://help.tawk.to/category/shopping-cart-integrations
   
   I believe the best way to assist you would be through a screensharing call. Would you be willing to hop on a call with one of our phone support agents so they can better help you with this? If so, here’s the link to schedule a support call: https://calendly.com/tawk-to-support/tawk-to-customer-support
   
   If you have any tawk.to related concerns, we invite you to reach out on our 24/7 support line. Our live agents are always available to… more

6. Export all data into csv files

   Exporting data could be really useful on spreadsheet files. We need to export extra fields in the export files, we need, the priority, labels, and the assigned agent name.
   For more info: https://winonlinecasino.in/

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   Admintawk.to (top bird!, tawk.to) responded

   HI,

   
   

   Thank you for choosing tawk.to and for sharing your challenge here.

   
   Currently, we only have a default CSV format for downloading files.
   We will take note of your suggestion and will post updates once the feature has been implemented.

   
   If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.  You can also email our support line at support@tawk.to

7. Chat Window

   We added "chat direct link" to our pop up form on our website. When someone clicks on chat button of the pop up form, they go to tawk to chat window but the tawk to chat opens in full screen instead of small screen or tawk to actual window. Suggestion is can you make it happen in small reduced screen

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   Admintawk.to (top bird!, tawk.to) responded

   Hi Muhammed,
   
   This is Elle from tawk.to. Thank you for reaching out.
   
   It sounds as though you have enabled the pop-out feature.
   
   1. If the chat widget is configured as a POPOUT, the widget will open in a separate tab purely for a chat.
   
   Visitors will have to come back to the main tab if they wish to navigate your website.
   
   2. If the widget is configured to MAXIMIZE, the chat widget will open within the current tab and the widget will follow the visitor as they navigate your website.
   
   To configure the widget’s behavior, do the following:
   
   1. Click the ⚙️Administration Tab ➞ Channels ➞ Chat Widget.
   2. Under ON CLICK BEHAVIOUR - There is an option to MAXIMIZE or POPOUT. The default option is set to Maximize.
   
   Maximize, meaning when a visitor clicks the chat icon, a window will open within the current tab and the chat widget will follow the visitor as they navigate your website. The Popout option, however, will create a new window purely for the chat.
   
   Visit this link to find out more: https://help.tawk.to/article/change-how-the-widget-behaves-on-your-site
   
   If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
   
   You can also email our support line at support@tawk.to

   Hi Muhammed,
   
   This is Elle from tawk.to. Thank you for reaching out.
   
   It sounds as though you have enabled the pop-out feature.
   
   1. If the chat widget is configured as a POPOUT, the widget will open in a separate tab purely for a chat.
   
   Visitors will have to come back to the main tab if they wish to navigate your website.
   
   2. If the widget is configured to MAXIMIZE, the chat widget will open within the current tab and the widget will follow the visitor as they navigate your website.
   
   To configure the widget’s behavior, do the following:
   
   1. Click the ⚙️Administration Tab ➞ Channels ➞ Chat Widget.
   2. Under ON CLICK BEHAVIOUR - There is an option to MAXIMIZE or POPOUT. The default option is set to Maximize.
   
   Maximize, meaning when a visitor clicks the chat icon, a window will open within the current tab and the chat widget… more

8. Offer ability to change font size on dashboard

   We have staff who are older and have a very hard time reading small print - they want to be able to increase the font size on the dashboard to make reading messages and even navigating the site easier for them, at least to the point of meeting AODA accessibility standards.

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   Admintawk.to (top bird!, tawk.to) responded

   Hi Julie,

   Thank you for choosing tawk.to and for sharing your challenge here.

   We currently don't have options for adjusting the size of the desktop screen/monitor window or customizing the font size in the Dashboard.

   Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

   If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

   You can also email our support line at support@tawk.to

9. Can I add a note to a chat via JavaScript Api ?

   It would be usefull to read some cookie info and add it to a note in the chat
   Thanks a lot

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   Admintawk.to (top bird!, tawk.to) responded

   Hi César,

   Thank you for choosing tawk.to and for taking the time to provide us with your feedback and suggestions.

   Currently, we do not have the option to add notes using the JavaScript API.

   You can learn more about our current methods in the JavaScript API documentation on our developer platform: https://developer.tawk.to/jsapi/

   Our REST API gives you the option to request additional data from tawk.to. You can learn more about our REST API and request access here: https://docs.tawk.help/article/rest-api

   If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

   Alternatively, you can reach me here at elle@tawk.to

10. An option to allow switching add-on subscriptions to a different add-on

    Hello: I want to activate the brand removal function, but I activated a video + voice + sharing function, can you help me switch to the function I want?

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    Admintawk.to (top bird!, tawk.to) responded

    Hi,

    This is Elle from tawk.to. Thank you for reaching out.

    Yes, we can cancel your Video + Voice + Screensharing function and activate the rebranding add-on.

    Please contact our billing department to cancel your current subscription and activate the rebranding add-on.

    You can reach out to the billing department by making a request through the chat, by emailing support@tawk.to, or by scheduling a call with our support team.
    
    Here is a link to our calendar: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

11. Add bots and pre-chat survey
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    Admintawk.to (top bird!, tawk.to) responded

    Hi,

    
    

    Thank you for choosing tawk.to and for taking the time to provide us with your feedback and suggestions.  We value your input and we thank you for the continued support for our product.  

    
    

    Currently, we do not have a chatbot or pre-chat survey function and they are on our roadmap for development. 

    
    

    At this stage, we only have the Pre-Chat Form to get the details of the visitor before the chat.  An alternative method is to create a Trigger message asking for their information. 

    
    

    You can also create Shortcuts or canned responses for repetitive questions visitors ask. Setting up Shortcuts saves you time and keeps your responses accurate and consistent. This also ensures that your spelling and grammar are correct. 

    
    

    We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course. 

    
    

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.  Alternatively, you can reach me here at elle@tawk.to

    Hi,

    
    

    Thank you for choosing tawk.to and for taking the time to provide us with your feedback and suggestions.  We value your input and we thank you for the continued support for our product.  

    
    

    Currently, we do not have a chatbot or pre-chat survey function and they are on our roadmap for development. 

    
    

    At this stage, we only have the Pre-Chat Form to get the details of the visitor before the chat.  An alternative method is to create a Trigger message asking for their information. 

    
    

    You can also create Shortcuts or canned responses for repetitive questions visitors ask. Setting up Shortcuts saves you time and keeps your responses accurate and consistent. This also ensures that your spelling and grammar are correct. 

    
    

    We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course. 

    
    

    If you… more

12. Improve tawk to features in mobile app

    Tawk To is really a good app from the point of view of allowing businesses to integrate chat. But one of the major problem associated with the existing app is with respect to notifications and especially in mobile app. When the tawk to chat is open on my mobile, there is no sound notification avaiable for new visitors. So it implies that tawk to is not giving any sound notification for new visiors when the app is open. I have this installed on my website at: https://studentlifesaviour.com/ie

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    Admintawk.to (top bird!, tawk.to) responded

    Hi Jessica, 

    
    

    Thank you for choosing tawk.to and for sharing your suggestions. 

    
    

    The "New visitor" is turned off by default so you have to enable it in Settings - Configure alerts - turn on Visitor visits.

    Note that notifications will be shown only when the app is minimized or in the background.

    
    

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    
    

    Alternatively, you can reach me here at elle@tawk.to 

13. List of General Predefined Shortcut

    Hey, Could we provide list of customer success phrase (Shortcut with Message) which new user could directly import.

    This is helpful to set up new account who doesn't have experience of Chat Support.

    e.g.
    \waiting-apologies

    Message: We apologize for waiting, but all of our agents are currently unavailable. Please bear with us and we will connect you with our next available agent as soon as possible.

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    Admintawk.to (top bird!, tawk.to) responded

    Hi Akshay, 

    
    

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    
    

    I would recommend creating Shortcuts or canned responses for repetitive replies. Setting up Shortcuts saves you time and keeps your responses accurate and consistent. This also ensures that your spelling and grammar are correct.

    
    

    Learn more here: https://help.tawk.to/article/creating-and-managing-shortcuts

    
    

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    
    

    Alternatively, you can reach me here at elle@tawk.to 

14. Upload new custom Font

    Hey, please let us upload new font to use, You had only several fonts

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    Admintawk.to (top bird!, tawk.to) responded

    Hi,
    
    Thank you for choosing tawk.to and for reaching out.
    
    The default format and font of our Knowledge Base is Lato, sans-serif. We currently don't have other fonts that can retain the formatting of Microsoft Word.
    
    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.
    
    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.

    
    

15. Availability status on pending mode

    Please give the option to put the availability status on pending mode, if the shift is about to end then such an option should be available. Like there should be something like break pending or invisible pending which will not initiate an another chat.

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    Admintawk.to (top bird!, tawk.to) responded

    Hi Mahek,
    
    Thank you for choosing tawk.to and for taking the time to provide us your feedback and suggestions. We value your input and we thank you for the continued support for our product.
    
    Our current feature calculates the time it takes an agent logged into the Dashboard to join the chat. If agents are missing chats or need more time to reply, you can create a Chat Rescuer Trigger. This trigger is used to auto-respond to messages if agents don't respond in time. The delay message options range from 10 seconds to 1 hour.
    
    You can send a message to your visitors saying you are currently unavailable and requesting that they leave their details.
    
    For more information, visit this link: https://help.tawk.to/article/creating-and-managing-triggers
    
    You can also activate the scheduler function for your chat widget to avoid missed chats.
    
    For example, if your operating hours are 9 AM - 5 PM, then when the clock hits 5 PM, the offline form will activate and your widget will no longer have online status. The offline form will ask visitors to leave their contact information (so you can get back to them at a suitable time).
    
    To activate your scheduler, follow these steps:
    
    1. Go to ⚙️Administration and select Channels in the left menu.
    
    2. Select Chat Widget.
    
    
    3. In the Chat Widget view, select schedule
    
    4. Select from any of the suggested schedules or select Advanced to modify your operating times
    
    
    Here is how the scheduler behaves:
    
    - When agents are online and the widget is scheduled to be online, the widget’s status will be online.
    - When agents are online and the widget is scheduled to be offline, the widget’s status will will be offline.
    - When agents are offline and the widget is scheduled to be online, the widget’s status will be Offline.
    - When agents are offline and the widget is scheduled to be offline,  the widget’s status will be offline.
    
    Please note: if the scheduler is offline, the widget will also be offline.
    
    
    To learn more about the scheduler's Behaviour: https://help.tawk.to/article/using-the-widget-scheduler
    
    
    Your offline greeting can be modified to personalize your request to leave contact details. (e.g. “We are currently closed. For urgent matters, please contact us at +12345.)
    
    Follow these steps to modify your widget greetings:
    
    
    Follow these steps to modify your widget greetings:
    
    1. Go to ⚙️Administration and select Channels in the left menu.
    
    2. Select Chat Widget
    
    3. Under Widget Content, click Edit Content
    
    4. Select Offline and customize your greeting message and contact form.
    
    
    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.
    
    If you would like to talk to someone at tawk.to, here is a link to our calendar: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Hi Mahek,
    
    Thank you for choosing tawk.to and for taking the time to provide us your feedback and suggestions. We value your input and we thank you for the continued support for our product.
    
    Our current feature calculates the time it takes an agent logged into the Dashboard to join the chat. If agents are missing chats or need more time to reply, you can create a Chat Rescuer Trigger. This trigger is used to auto-respond to messages if agents don't respond in time. The delay message options range from 10 seconds to 1 hour.
    
    You can send a message to your visitors saying you are currently unavailable and requesting that they leave their details.
    
    For more information, visit this link: https://help.tawk.to/article/creating-and-managing-triggers
    
    You can also activate the scheduler function for your chat widget to avoid missed chats.
    
    For example, if your operating hours are 9 AM - 5 PM,… more

16. How to add feedback option on site?

    I want to add feedback option on my site https://allgoodfishing.com/best-walleye-trolling-rods/, so that customer can give feedback about their experience.

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    Admintawk.to (top bird!, tawk.to) responded

    Hi Levi,

    Thank you for choosing tawk.to and for sharing your question here.

    We currently do not have a built-in option offering a customer satisfaction (CSAT) survey after  chat sessions.

    We do, however, have a Sentiment feature which allows vistors to provide  positive or negative chat ratings.. This feature also allows you to filter results (e.g. by date or agent) and generate a report based on your visitors’ feedback.

    If you wish to check an agent's statistics for User Satisfaction, do the following:

    1. In the left sidebar menu of the Dashboard, select the Reporting tab (bar chart icon) in the left sidebar

    2. In the Reporting menu, under Live Chat, select User Satisfaction.

    3. In the upper menu of the results pane, click the filter feature (funnel icon).

    3. Click the Agent field and select an agent in the drop-down menu or select All to see results from all agents.

    4. In the upper-right corner, select the option to download the report as a CSV file.

    The report will show you the number of Negative, Positive, and Neutral sentiments each agent received from their chats.

    We've acknowledged your request and have forwarded it to the development team. They will work with this suggestion and add the feature in due course.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.

    Hi Levi,

    Thank you for choosing tawk.to and for sharing your question here.

    We currently do not have a built-in option offering a customer satisfaction (CSAT) survey after  chat sessions.

    We do, however, have a Sentiment feature which allows vistors to provide  positive or negative chat ratings.. This feature also allows you to filter results (e.g. by date or agent) and generate a report based on your visitors’ feedback.

    If you wish to check an agent's statistics for User Satisfaction, do the following:

    1. In the left sidebar menu of the Dashboard, select the Reporting tab (bar chart icon) in the left sidebar

    2. In the Reporting menu, under Live Chat, select User Satisfaction.

    3. In the upper menu of the results pane, click the filter feature (funnel icon).

    3. Click the Agent field and select an agent in the drop-down menu or select All to see results from all… more

17. Can we integrate Pre-Chat Form Details with our CRM Software

    We have to collect pre-chat form details in our CRM Software. Please help if we get that from here.

    Thanks

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    Admintawk.to (top bird!, tawk.to) responded

    Hi,

    This is Elle from tawk.to. Thank you for reaching out.

    Yes, that is possible! We currently have Webhook functions for Chat Start, Chat End and New Ticket events.

    You can also see our integrations on Zapier and Make.

    For more in-depth information on how our webhooks work, visit our developer portal at developer.tawk.to/webhooks/ or https://docs.tawk.help/article/creating-and-managing-webhooks

    To learn about our Zapier integrations, visit https://developer.tawk.to/zapier/

    To learn about our Make integrations, visit our Help Center: https://docs.tawk.help/article/make

    Feel free to schedule an analysis call with us to get recommendations that are unique to your business goals and needs.

    https://calendly.com/managed-chat-service/business

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

18. Transfer Chat

    Hey there should be chat transfer option to another agent.
    https://doramasvip1.blogspot.com/2022/05/lee-yoo-young-tries-to-work-with.html

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    Admintawk.to (top bird!, tawk.to) responded

    Hi,
    
    Thank you for choosing tawk.to and for reaching out.
    
    Currently, we cannot assign chats to a specific agent or assistant. All incoming chats can be viewed and answered by all agents logged in to the property.
    
    Departments allow you to make sure the right agents answer visitors.  They also allow you to assign a ticket to a particular department, ensuring everyone in that department receives the email/notification.
    
    Here is how the department function works:
    
    
    1. Chats can be assigned to departments. All agents, including those not assigned to a department, can see all incoming chats. However, only those assigned to the selected department will receive a notification. This makes it easy to transfer chats..
    
    
    2. Once a chat is assigned to a department, agents will only hear chat notifications when there are no agents online in the selected department. This prevents chats from going unanswered.
    
    
    4. Currently, there is no option to hide chats from departments or property members outside of a selected department.
    
    Click the following links to learn more:
    
    Setting up departments: https://help.tawk.to/article/creating-and-managing-departments
    
    Creating and responding to tickets: https://help.tawk.to/article/creating-and-responding-to-tickets
    
    
    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

    Hi,
    
    Thank you for choosing tawk.to and for reaching out.
    
    Currently, we cannot assign chats to a specific agent or assistant. All incoming chats can be viewed and answered by all agents logged in to the property.
    
    Departments allow you to make sure the right agents answer visitors.  They also allow you to assign a ticket to a particular department, ensuring everyone in that department receives the email/notification.
    
    Here is how the department function works:
    
    
    1. Chats can be assigned to departments. All agents, including those not assigned to a department, can see all incoming chats. However, only those assigned to the selected department will receive a notification. This makes it easy to transfer chats..
    
    
    2. Once a chat is assigned to a department, agents will only hear chat notifications when there are no agents online in the selected department. This prevents chats from going unanswered.
    
    
    4. Currently, there is… more

19. How to add reviews option on website?

    I have a golf related site https://oneplaygolf.com/best-irons-for-10-handicapper/ and I want to add reviews option on it so that our customer can give reviews after buying products from our site.

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    Admintawk.to (top bird!, tawk.to) responded

    Hi Michael,

    Thank you for choosing tawk.to and for sharing your question here.

    We currently do not have a built-in option offering a customer satisfaction (CSAT) survey after  chat sessions.

    We do, however, have a Sentiment feature which allows vistors to provide  positive or negative chat ratings.. This feature also allows you to filter results (e.g. by date or agent) and generate a report based on your visitors’ feedback.

    If you wish to check an agent's statistics for User Satisfaction, do the following:

    1. In the left sidebar menu of the Dashboard, select the Reporting tab (bar chart icon) in the left sidebar

    2. In the Reporting menu, under Live Chat, select User Satisfaction.

    3. In the upper menu of the results pane, click the filter feature (funnel icon).

    3. Click the Agent field and select an agent in the drop-down menu or select All to see results from all agents.

    4. In the upper-right corner, select the option to download the report as a CSV file.

    The report will show you the number of Negative, Positive, and Neutral sentiments each agent received from their chats.

    We've acknowledged your request and have forwarded it to the development team. They will work with this suggestion and add the feature in due course.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.

    Hi Michael,

    Thank you for choosing tawk.to and for sharing your question here.

    We currently do not have a built-in option offering a customer satisfaction (CSAT) survey after  chat sessions.

    We do, however, have a Sentiment feature which allows vistors to provide  positive or negative chat ratings.. This feature also allows you to filter results (e.g. by date or agent) and generate a report based on your visitors’ feedback.

    If you wish to check an agent's statistics for User Satisfaction, do the following:

    1. In the left sidebar menu of the Dashboard, select the Reporting tab (bar chart icon) in the left sidebar

    2. In the Reporting menu, under Live Chat, select User Satisfaction.

    3. In the upper menu of the results pane, click the filter feature (funnel icon).

    3. Click the Agent field and select an agent in the drop-down menu or select All to see results from all… more

20. Please give me option that when I am offline, in the offline form e-mail could be optional. I do not want e-mail in the form

    Please give me option that when I am offline, in the offline form e-mail could be optional. I do not want e-mail in the form

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    Admintawk.to (top bird!, tawk.to) responded

    Hi Sona,
    
    This is Elle from tawk.to. Thank you for reaching out.  
    
    The Pre-Chat Form is an optional way to gather more information from visitors before inviting them to enter the chat. You can request to submit their name, email, phone number, and other information you relating to their inquiry.
    
    Just be aware that enabling a Pre-Chat Form is likely to decrease the number of chats you receive.
    
    Follow these steps to set-up Pre-chat form and how to exlude email in the form:
    
    1. Select the property you would want to customize.
    2. Select administration. Select :gear: icon in the lower-left corner sidebar.
    3. Select CHAT WIDGET in the sidebar.
    4. In the WIDGET CONTENT section, select "EDIT CONTENT"
    5. Select the Pre-Chat Form radio button, then click the “Switch” from off to on.
    6. Once you have clicked the On Switch you can add the fields you would like to have in the Pre-Chat Form.
    7. You can make any field required by clicking the little grey asterisks at the top right of the field.

    8. If want to exclude the email in the form,  don't click the grey asterisk beside the email.
    9. You can edit the text for each field by clicking the pencil icon above each field.
    https://help.tawk.to/article/using-the-pre-chat-form
    
    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.

    Hi Sona,
    
    This is Elle from tawk.to. Thank you for reaching out.  
    
    The Pre-Chat Form is an optional way to gather more information from visitors before inviting them to enter the chat. You can request to submit their name, email, phone number, and other information you relating to their inquiry.
    
    Just be aware that enabling a Pre-Chat Form is likely to decrease the number of chats you receive.
    
    Follow these steps to set-up Pre-chat form and how to exlude email in the form:
    
    1. Select the property you would want to customize.
    2. Select administration. Select :gear: icon in the lower-left corner sidebar.
    3. Select CHAT WIDGET in the sidebar.
    4. In the WIDGET CONTENT section, select "EDIT CONTENT"
    5. Select the Pre-Chat Form radio button, then click the “Switch” from off to on.
    6. Once you have clicked the On Switch you can add the fields you would… more