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3466 results found

  1. Tawk + SMS

    Hello, i want to use your plugin for my website https://bresciapc.com and i want to know if is there any way to get also SMS when a visitors contact on our website?

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    1 comment  ·  New features  ·  Admin →
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    Hi,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    Make allows you to integrate tawk.to with popular SMS providers. In minutes, you can set up an automation to send an SMS notification whenever a visitor starts a chat.

    Learn how to integrate Make with tawk.to in this article: https://help.tawk.to/article/make

    If you are asking about a built-in SMS feature, we currently we don't have Phone SMS and voice dialer functions. However, both features are already on the roadmap.

    Rest assured, your suggestion has been submitted to our engineers. We will post updates once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

  2. 1 vote
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    1 comment  ·  Improvements  ·  Admin →
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    Hi,

    This is Elle from tawk.to. Thank you for reaching out.

    We currently do not have an option for hiding the dates of the articles in the Knowledge Base. We do, however, have a feature allowing you to change the order of articles in the Knowledge Base.

    For more information, visit this link: https://help.tawk.to/article/how-to-change-the-order-of-articles-in-the-knowledge-base

    We've acknowledged your request and have escalated it to the Knowledge Base team. They will work with this suggestion and add the feature in due course.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. You can also email our support line at support@tawk.to

  3. Welcome Trigger to work with GDPR consent

    Hi, when I set the welcome message trigger and have the GDPR consent enabled the trigger won't work unless the visitors approve the consent. So to achieve what I need to increase engagement I have to disable the GDPR consent which is not good and risky. Please fix this. Thanks :)

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    1 comment  ·  Improvements  ·  Admin →
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    Hi,

    This is Elle from tawk.to. Thank you for reaching out.

    Unfortunately, it is not possible to have the triggers work first when the consent form is also active. If you feel security is at risk, you may check our privacy policy or our GDPR compliance policy. If not, you may consult our team at https://www.tawk.to/legal-compliance/

    We've acknowledged your request and have forwarded it to the development team. They will work with this suggestion and will add the feature in due course.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. You can also email our support line at support@tawk.to

  4. chat integration to my website

    Hi all
    Hope you are doing good.
    Its my question to support team of twak. I want to integrate this live chat application with my website https://lyfsoft.com so that I can do chat with my clients easily. Please do let me know how is it possible?

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    1 comment  ·  Android app  ·  Admin →
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    Hi Atish,

    This is Elle from tawk.to. Thank you for reaching out.  

    There are two ways to integrate the tawk.to live chat into your site.

    #1 - Copy and paste the tawk.to widget code into your site's HTML section before the closing of the </body tag>
    https://www.tawk.to/knowledgebase/getting-started/adding-a-widget-to-your-website/

    #2 - Use the module or plugin for a system such as WordPress, Joomla or Shopify. You can find our integration guides in the Help Center:
    https://help.tawk.to/category/integrations
    https://help.tawk.to/category/shopping-cart-integrations

    I believe the best way to assist you would be through a screensharing call. Would you be willing to hop on a call with one of our phone support agents so they can better help you with this? If so, here’s the link to schedule a support call: https://calendly.com/tawk-to-support/tawk-to-customer-support

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available…

  5. I hope to increase the function of viewing historical visitor information, analyze which pages visitors have viewed, how long they stay ther

    I hope to increase the function of viewing historical visitor information, analyze which pages visitors have viewed, how long they stay there, and which pages customers like, so as to help us improve our web pages

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    1 comment  ·  Windows app  ·  Admin →
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    Hi,

    Thank you for choosing tawk.to and for sharing your suggestion here.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    At this time, general visitor information such as the number of visitors and recent page views on your site can be viewed in the Home panel of your Dashboard.

    Individual visitor details, including the device, operating system, referrer URL and current location of each visitor are available in the Monitoring section. If a visitor has filled out a Pre-Chat Form or engaged in a conversation, you can view their individual chat history and its details, including navigation, in individual chat transcripts.

    Detailed reporting for Chats, Tickets, and Knowledge Base searches is available in our Reporting panel.

    You can read more about reporting and statistics in the following articles: https://help.tawk.to/article/understanding-reporting
    https://help.tawk.to/article/understanding-the-statistics-in-your-dashboard

    You can also use our Google integrations to set up…

  6. Departments

    Is it possible when creating departments for the ticketing that the tickets are only visible to the individuals in that department? We want to separate which users see specific tickets. As constituted it seems that no matter the department, all of the users can see the tickets. I do not think this is good as some created tickets or more sensitive then others. Is there a way we can implement this? Please advise. Thank you!

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    Hi Cody,

    Thank you for choosing tawk.to and for reaching out.

    When creating a ticket you have the option to assign it to an agent or a department. Even though a ticket may be assigned to a particular agent or department, anyone can respond from the Dashboard.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    This is how the department function works for tawk.to chat:

    1. Chats can be assigned to departments. All agents, including those not assigned to the selected department, can see the incoming chats. However, only those who are assigned to the department will get a notification.

    2. This makes it easy for one agent to take over another agent’s chat — especially if the chat is transferred from one department to another. Also, your agents aren't wasting time trying to answer questions they don't know…

  7. Provide an option to DISABLE THE WIDGET POPOUT menu option completely

    JUst setting on click behaviour to MAXIMIZE is not good enough! Please have an option to remove the users ability to POP OUT the widget so that the callback functions can be guaranteed to always work on every chat!!!

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    Hi Robert,

    We do not currently have an option to remove the pop-out widget option from the chat menu. Our Widget Behavior settings including Visibility, Feature and On-click behavior settings, can be found in the Dashboard.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    To configure the chat widget behaviour, do the following:

    1. Make your way to the⚙️Administration panel of the Dashboard (gear icon in the lower-left corner).

    2. Under Channels, select Chat Widget.

    3. Under On Click Behavior, select either Popout or Maximize.

    You can visit this link to find out more: https://help.tawk.to/article/change-how-the-widget-behaves-on-your-site

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.

  8. Remove Google Fonts from Widget

    For DSGVO reasons (Europe), it is needed to remove Google Fonts or load them locally, in the Tawk widget. Is there any possibility?

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    1 comment  ·  Improvements  ·  Admin →
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    Hi Gabriel,

    Thank you for choosing tawk.to and for reaching out.

    We currently do not have a feature for disabling Google Fonts.

    I have submitted this request to our engineers and will post updates once the feature has been implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.

  9. Please add "Reply" button of a previous message

    Sometimes customers send a message and we can't reply to that message.

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    1 comment  ·  Add-ons  ·  Admin →
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    Hi Abul,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    We don't have a feature for replying to previous messages unless the visitor has left their contact details.

    Activating your Pre-Chat Form allows you to collect your visitor’s name, email, and any other details you request before they start a chat.

    Learn how to activate and customize your Pre-Chat Form in this short guide: https://help.tawk.to/article/using-the-pre-chat-form

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.

  10. Visitor notification sound

    The problem that the notification sound does not go away when the visitor is stationary on the site is a big problem in my opinion.

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    1 comment  ·  Add-ons  ·  Admin →
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    Hi Mustafa,

    Thank you for reaching out.

    In the tawk.to Dashboard, you can activate your sound and desktop notifications and customize what you hear while logged in and answering chats.

    You can simply toggle the sound notifications to the off position to disable them.

    Here’s how to quickly turn your sounds and notifications on and off: https://help.tawk.to/article/managing-sound-settings-and-desktop-notifications

    To customize your sound settings for each event type, click your Profile Icon and select ‘Manage Sounds & Notifications’ in the drop-down menu.

    Here, you can make changes to the sounds you'll hear while operating the Dashboard and how your browser handles notifications. To make changes to either, make sure the sound or desktop notifications are switched on by toggling the switch at the top.

    You can choose from a list of sounds and customize the alert for everything that makes a noise within the Dashboard. Choose how long a new chat will…

  11. Enable Chat feature between vendor and user (for marketplace websites)

    Enable Chat feature between vendor and user (for marketplace websites)

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    2 comments  ·  Add-ons  ·  Admin →
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  12. How to integrate Tawk in My Website

    How to integrate Tawk in My Website:
    I am Sharig my website URL:
    https://www.samwebstudio.com

    Please Suggest me ASAP.

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    Hi,

    This is Elle from tawk.to. Thank you for reaching out.  

    There are two ways to integrate the tawk.to live chat into your site.

    #1 - Copy and paste the tawk.to widget code into your site's HTML section before the closing of the </body tag>
    https://www.tawk.to/knowledgebase/getting-started/adding-a-widget-to-your-website/

    #2 - Use the module or plugin for a system such as WordPress, Joomla or Shopify. You can find our integration guides in the Help Center:
    https://help.tawk.to/category/integrations
    https://help.tawk.to/category/shopping-cart-integrations

    I believe the best way to assist you would be through a screensharing call. Would you be willing to hop on a call with one of our phone support agents so they can better help you with this? If so, here’s the link to schedule a support call: https://calendly.com/tawk-to-support/tawk-to-customer-support

    If you have any tawk.to related concerns, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist…

  13. joint chat button was not found

    My clients report that they can't find the joint button when contacted. This error appears since October 23, 2022.

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    1 comment  ·  Integrations  ·  Admin →
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    Hi,

    Thank you for reaching out. We apologise for the inconvenience.

    We recently updated our dashboard as we launched a new feature: Contacts.

    We already have restored all the hiccups so please let us know if you're still experiencing the same issues.

    Our sincerest apology for the inconvenience it may have caused you.

    More documentation will be available soon on how you can maximize the use of Contacts. 

    To learn more, you may refer to the related topic here: https://help.tawk.to/category/contacts





  14. Please give options to enlarge the text of the chat.

    A button or setting to change the size of the text in the chat It would be useful to all users. Thanks.

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    1 comment  ·  New features  ·  Admin →
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    Hi Ruben,

    Thank you for reaching out to us.

    Unfortunately, most updates in the dashboard cannot be configured.  Please try to zoom in on the page. We have made sure that all text is readable.

    If you have any questions or require assistance, we invite you to contact our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

  15. chat integration to my website not working

    i am having issues to add chat widget to my website https://urbansecuritiesservices.in/ please help me to integrate

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    3 comments  ·  Add-ons  ·  Admin →
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  16. updates not friendly use

    we have some concern regarding to new updates of tawk.to
    from previous updates we can see the replies of client even if from offline or tickets inbox

    but now we dont know how to distinguish which is the new replies the update is not good
    then selecting from open closed and pending for each chats is very hassle unlike before

    all of chats and tickets are open
    thats the problem

    even we view all of them and click the x in the top area still open in all sections

    its very hassle unlike before
    and its redundant there is x…

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    1 comment  ·  Improvements  ·  Admin →
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    Hi Almar,

    Thank you for reaching out and for sharing your suggestions here.

    We are collecting all feedback received and will continue to push ongoing updates based on customer input.

    At the moment we are still updating our system,  the launch of the new CRM added to our dashboard.

    Chats and tickets are different functions. chats are conversations sent through the live chat widget, while tickets are sent by email/email forwarding. A chat may be converted into a ticket.

    To mark one or more conversations as closed in the Inbox, tick the checkbox to the left of each message in the list.Then, tick the check icon in the upper right to “Mark as closed.” Should you wish to close all open messages in the Inbox, select all conversations by ticking the checkbox in the upper-left of the list. Then, click the check icon to mark all as closed. Tickets with…

  17. Sharing the Originated Traffic Source for Earlier Contacted Chat Visitor

    It would be useful better if your share the originated traffic source for the earlier contacted chat visitor. currently we can see the traffic source only for live visitor. it will be useful for more startups & SMBs

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    1 comment  ·  Improvements  ·  Admin →
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    Hi Ravikumar,

    Thank you for reaching out to us and for sharing your suggestion here.

    We've acknowledged your request and have forwarded it to our dev team. They will work with this suggestion and will add the feature in due course.

    If you have any questions or require assistance, we invite you to contact our 24/7 support line. Our live agents are always available to assist you.

  18. Dear Tawk. One thing that has disappointed me about the new Tawk version is that I'm able to see less of the conversation thread on the scr

    Dear Tawk. One thing that has disappointed me about the new Tawk version is that I'm able to see less of the conversation thread on the screen. In other words in the previous version I could see something the person said say two minutes ago. Now I'm having to scroll up to be able to see this. When you're in the middle of a conversation, this is certainly more of a hassle. Do you understand what I'm saying? Thank you.

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    1 comment  ·  New features  ·  Admin →
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    Hi Ron,

    Thank you for reaching out and for sharing your suggestion here.

    At this time, there is no setting in the chat panel for modifying the font size. In the meantime, changing the text size in your browser may allow you to view longer conversations with less scrolling.

    We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.

  19. Create Swagger API for other user... And also create API call for Copy records from tawk to his own application.

    Create Swagger API for other user... And also create API call for Copy records from tawk to his own application.

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    1 comment  ·  Integrations  ·  Admin →
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    Hi Samir,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.
    You can view our current API documentation here:

    https://developer.tawk.to/jsapi/

    If you have any questions or require assistance, we invite you to reach out to our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

  20. Access control for KB

    There should be some kind of access control on KB. For example, I run a tutoring company, and students should not be allowed to see everything that tutors can see. This should be based on an external flag passed to the tawk.io link or in the header.

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    Hi Alexander,


    Thanks for reaching out.


    As for the KB article is concerned, you can set articles to private, only that it can be accessible in the tawk.to dashboard, by property members (both agent and admin).


    Please check this article to learn more:  https://help.tawk.to/article/creating-private-knowledge-base-articles-and-categories


    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. You can also email our support line at support@tawk.to

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