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3469 results found

  1. chat integration to my website not working

    i am having issues to add chat widget to my website https://urbansecuritiesservices.in/ please help me to integrate

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    3 comments  ·  Add-ons  ·  Admin →
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  2. updates not friendly use

    we have some concern regarding to new updates of tawk.to
    from previous updates we can see the replies of client even if from offline or tickets inbox

    but now we dont know how to distinguish which is the new replies the update is not good
    then selecting from open closed and pending for each chats is very hassle unlike before

    all of chats and tickets are open
    thats the problem

    even we view all of them and click the x in the top area still open in all sections

    its very hassle unlike before
    and its redundant there is x…

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    1 comment  ·  Improvements  ·  Admin →
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    Hi Almar,

    Thank you for reaching out and for sharing your suggestions here.

    We are collecting all feedback received and will continue to push ongoing updates based on customer input.

    At the moment we are still updating our system,  the launch of the new CRM added to our dashboard.

    Chats and tickets are different functions. chats are conversations sent through the live chat widget, while tickets are sent by email/email forwarding. A chat may be converted into a ticket.

    To mark one or more conversations as closed in the Inbox, tick the checkbox to the left of each message in the list.Then, tick the check icon in the upper right to “Mark as closed.” Should you wish to close all open messages in the Inbox, select all conversations by ticking the checkbox in the upper-left of the list. Then, click the check icon to mark all as closed. Tickets with…

  3. Sharing the Originated Traffic Source for Earlier Contacted Chat Visitor

    It would be useful better if your share the originated traffic source for the earlier contacted chat visitor. currently we can see the traffic source only for live visitor. it will be useful for more startups & SMBs

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    1 comment  ·  Improvements  ·  Admin →
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    Hi Ravikumar,

    Thank you for reaching out to us and for sharing your suggestion here.

    We've acknowledged your request and have forwarded it to our dev team. They will work with this suggestion and will add the feature in due course.

    If you have any questions or require assistance, we invite you to contact our 24/7 support line. Our live agents are always available to assist you.

  4. Dear Tawk. One thing that has disappointed me about the new Tawk version is that I'm able to see less of the conversation thread on the scr

    Dear Tawk. One thing that has disappointed me about the new Tawk version is that I'm able to see less of the conversation thread on the screen. In other words in the previous version I could see something the person said say two minutes ago. Now I'm having to scroll up to be able to see this. When you're in the middle of a conversation, this is certainly more of a hassle. Do you understand what I'm saying? Thank you.

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    1 comment  ·  New features  ·  Admin →
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    Hi Ron,

    Thank you for reaching out and for sharing your suggestion here.

    At this time, there is no setting in the chat panel for modifying the font size. In the meantime, changing the text size in your browser may allow you to view longer conversations with less scrolling.

    We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.

  5. Create Swagger API for other user... And also create API call for Copy records from tawk to his own application.

    Create Swagger API for other user... And also create API call for Copy records from tawk to his own application.

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    1 comment  ·  Integrations  ·  Admin →
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    Hi Samir,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.
    You can view our current API documentation here:

    https://developer.tawk.to/jsapi/

    If you have any questions or require assistance, we invite you to reach out to our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

  6. Access control for KB

    There should be some kind of access control on KB. For example, I run a tutoring company, and students should not be allowed to see everything that tutors can see. This should be based on an external flag passed to the tawk.io link or in the header.

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    Hi Alexander,


    Thanks for reaching out.


    As for the KB article is concerned, you can set articles to private, only that it can be accessible in the tawk.to dashboard, by property members (both agent and admin).


    Please check this article to learn more:  https://help.tawk.to/article/creating-private-knowledge-base-articles-and-categories


    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. You can also email our support line at support@tawk.to

  7. I want to integrate my website with tawk. How can I do that?

    Hi
    Hope you are doing good.
    I want to integrate tawk with my website https://perfectclimbing.com/ . Is someone here, who can share the integration method with me asap. Thanks in advance

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    Hi Robert,

    This is Elle from tawk.to. Thank you for reaching out.  

    There are two ways to integrate the tawk.to live chat into your site.

    #1 - Copy and paste the tawk.to widget code into your site's HTML section before the closing of the </body tag>
    https://www.tawk.to/knowledgebase/getting-started/adding-a-widget-to-your-website/

    #2 - Use the module or plugin for a system such as WordPress, Joomla or Shopify. You can find our integration guides in the Help Center:
    https://help.tawk.to/category/integrations
    https://help.tawk.to/category/shopping-cart-integrations

    I believe the best way to assist you would be through a screensharing call. Would you be willing to hop on a call with one of our phone support agents so they can better help you with this? If so, here’s the link to schedule a support call: https://calendly.com/tawk-to-support/tawk-to-customer-support

    If you have any tawk.to related concerns, we invite you to reach out on our 24/7 support line. Our live agents are always available to…

  8. Attention grabber doesent work on "offline mode". It would be very usufull to work also in offline mode.

    Attention Grabber doesent work offline mode. It would be very usufull way to get customer attention.

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    Hi Ville,

    Thank you for choosing tawk.to and for sharing your suggestions.

    Currently, the features such as Triggers and the Attention Grabber only work when the widget is online.

    We're continuing to build out our dashboard and have taken on your suggestion.

    We will post updates once the feature has been implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.

  9. How to integrate my website with Tawk?

    I want to integrate my website with tawk. How can I do that?
    Hi
    Hope you are doing good.
    I want to integrate tawk with my website https://watersnorkeling.com/ . Is someone here, who can share the integration method with me asap. Thanks in advance

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    1 comment  ·  Integrations  ·  Admin →
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    Hi Robert,

    This is Elle from tawk.to. Thank you for reaching out.  

    There are two ways to integrate the tawk.to live chat into your site.

    #1 - Copy and paste the tawk.to widget code into your site's HTML section before the closing of the </body tag>
    https://www.tawk.to/knowledgebase/getting-started/adding-a-widget-to-your-website/

    #2 - Use the module or plugin for a system such as WordPress, Joomla or Shopify. You can find our integration guides in the Help Center:
    https://help.tawk.to/category/integrations
    https://help.tawk.to/category/shopping-cart-integrations

    I believe the best way to assist you would be through a screensharing call. Would you be willing to hop on a call with one of our phone support agents so they can better help you with this? If so, here’s the link to schedule a support call: https://calendly.com/tawk-to-support/tawk-to-customer-support

    If you have any tawk.to related concerns, we invite you to reach out on our 24/7 support line. Our live agents are always available to…

  10. Puppet Hockey

    There are many online games that entertain us very well, I often play https://puppethockey.com/ in my spare time. It is quite interesting hockey game.

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    0 comments  ·  Windows app  ·  Admin →
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  11. How can I integrate my website with tawk?

    Hi
    Hope you are doing good.
    I want to integrate tawk with my websites https://handwritingexpertdallas.com/ , https://mytechpulse.com/, and https://agtsipk.com/ . Is someone here, who can share the integration method with me asap. Thanks in advance

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  12. Ability to change "Write a reply" wording (i.e. "Let's Chat")

    Currently, the text area for where a user initiates a 'chat' is obscure. The area blends in on our site's background, and the default "Write a reply" implies a conversation they're 'replying to'. It would be great to be able to make this more specific (i.e. "Let's Chat"), and have some 💬 delineation (i.e. borders on the text area, 'chat' icon, etc.). The appearance of the widget layout is great ('card' area inclusion of logo/video, etc), but 'chat' area at the bottom of the widget is disproportionately relegated to a text area input that isn't as obvious or 'stand out'…

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    0 comments  ·  Improvements  ·  Admin →
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  13. Here you can check my site for android games and app

    This is a very good and informative post thanks for sharing this artic
    Excellent blog post. Thanks for sharing the great content with us. Good work. Keep posting.
    Thanks for sharing this joker gaming website operator Well-known online slots website, there are many good slots games that the website has been updated to new JOKER GAMING, aggressive, and not considerate of anyone with customer service
    https://haveapk.com/real-gangster-crime-mod-apk/

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    1 comment  ·  Android app  ·  Admin →
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  14. 1 vote
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    0 comments  ·  Android app  ·  Admin →
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  15. 1 vote
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    0 comments  ·  Android app  ·  Admin →
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  16. Add sounds to notifications relating to Messaging (Ticketing) via web browser on the dashboard.

    By allowing sounds to the messaging
    (ticketing) notifications on the web browser, this alerts the staff member
    fully unlike just having a pop-up on the left hand side that may not even be
    noticed.

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  17. Windows Store Application

    tawk.to we want to see in the windows stores as well as in the android and ios stores. It will be more practical to obtain tawk.to from the windows store. we look forward to seeing you in the windows store.

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    1 comment  ·  Windows app  ·  Admin →
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  18. 0 votes
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    5 comments  ·  Mac app  ·  Admin →
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  19. To have a button where we can download the data on reporting for all of the properties at once

    There's a way to download data from the Reporting as a csv file but it's only possible doing property by property. It would be nice to have a way to download it all in one go

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  20. How to install iPhone ringtones?

    I found some iphone ringtones here: https://japanringtones.com/. I downloaded a ringtone. But I don't know how to install it. Any suggestion?

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    8 comments  ·  IOS app  ·  Admin →
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