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  • Ideas (273)

    1. Validation in pre-chat form for name, email

    2. How about ..keep every visiter monitoring data..in history folder

    3. I'd like to choose the monitoring data for each website  ·  started

    4. Reporting

    5. Show more GEO-data on-hover (and entirely)

    6. Not auto-deleting unsent responses when user disconnects

    7. Being able to access to past conversations, contacts, etc. via API

    8. Analytics collected data to be able to export  ·  completed

    9. Placeholder grammar/syntax to refer to user-data (use in Shortcuts and Tabs, access CRM, make call, send SMS…))

    10. Possible to self host or at least API access to our data.  ·  completed

    11. Show map location when chating with visitor

    12. Set field-values in the pre-chat-form via the javascript-api, not only name/email  ·  under review

    13. Auto Away - Email Option  ·  completed

    14. automatic responses that would be triggered with certain words if I am offline or online. Like "Donate" would send them the required URL.  ·  under review

    15. Historical Data showing Time of Day visits occur

    16. JS-API: create Method like Tawk_API.onMessage(data) to handle client-behavior  ·  under review

    17. Media Queries  ·  under review

    18. add a feature to obtain weekly totals of historical data (without having to add daily totals)

    19. Reports based on tags. Search by all tagged tickets

    20. Auto respond if no agent response  ·  completed

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