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    1. Include images in Knowledgebase

    2. Include hourly reporting stats

    3. Deleted users will still show in the Group chats. There is no way to remove them manually.

    4. Reports based on tags. Search by all tagged tickets

    5. Show map location when chating with visitor

    6. Allow agents to send gifs

    7. Separate Analytics by page in the dashboard

    8. Internal Knowledge Base and autoresponder depending on message  ·  completed

    9. Integrate with WooCommerce ( Showing Transaction History of Clients )

    10. Export data in Excel format.

    11. Custom Sounds

    12. Department Chat Volume Count Option has disappeared in reporting!!!

    13. Location Data Sort

    14. add a SSO function where if a customer is logged into their admin area we have no need to authenticate them

    15. Enable chat agent to insert knowledge article link into customer chat

    16. History : chats, page views, visits, and visitors for monthly  ·  completed

    17. Response Via Email If Customer Leaves  ·  completed

    18. Allow companies to use any Whatsapp Business Provider

    19. Direct chat to depertment or operator based on widget or pages

    20. Is it possible to have Pre-Chat Form Data (name & email?) Integrated into Our WordPress Members List? Basically "Registering" them?  ·  under review

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