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← Customer Feedback for tawk.to
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    1. search the data of previous visitors

    2. Reports for Chat Volume, Missed Chats, Average Chat Duration, User Satisfaction and First Response Time, agent wise chat volume breakdown  ·  completed

    3. Chatbot when offline

    4. Have the ability to report on successful agent initiated chats vs visitor initiated chats

    5. Export all data into csv files

    6. Track if ticket emails is read

    7. Customise email response

    8. Allow quiet times for sounds to be muted at certain times

    9. Select from contact list when creating a ticket  ·  under review

    10. allow us to email a response back to the client directly  ·  completed

    11. Add a capability to receive ticket via phone call.

    12. Button Tab Like Triggers

    13. Hide Widget on Load but Show if Chat is active.

    14. improve the ticketing system by adding a feature that allows us to change the automated e-mails.

    15. Remove pagination from Monitoring tab + Fast search  ·  under review

    16. Add URL and Referring source to reporting

    17. can you create a report that lists the data that you are already collecting in monitoring?

    18. please changing color of visitor when the message not response yet.  ·  completed

    19. Knowledge Base - backup feature

    20. Get notified right when a customer opens a chat window

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    Feedback and Knowledge Base

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