Mesut Gürbüz

← Customer Feedback for tawk.to

My feedback

  1. Show chat and notification only to agents of selected department

    189 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    24 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    Currently, there is no function allowing you to hide chats from other departments, however, I’ve been advised this feature is on our roadmap.

    Your request is acknowledged and updates will be posted once the feature has been implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    An error occurred while saving the comment
    Mesut Gürbüz commented  · 

    Agents should not see all the messages. They should see only the messages of their department.

    1. Customer selects the department on the pre-chat form.
    2. Only the members of selected department agents notified and they can see and start chatting.
    3. Members of the other department agents can't see the messages.

    This is the desirable feature. I am not sure if it is exist or not.

    Mesut Gürbüz supported this idea  · 

Feedback and Knowledge Base

(thinking…)