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Hi there dear tawker,
We are currently planning on developing granular permissions that will solve this problem.
Hope this will be solved in the near future.
An error occurred while saving the commentDaniel commented
We use Tawk in our company.
Congratulations, it's the best of all we know so far.
It would be interesting that an agent had no access to the chat of another agent, unless the chat was transferred from one agent to another agent, or invited to join the chat.
To All Our Valued Users, Thank you for choosing tawk.to and for taking the time to share your ideas here. At the moment, we don't have a direct Chat transfer to another agent. Rest assured that this feature is currently planned and our engineers are working towards its completion. The software upgrade will be posted as soon as it is implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!