Dave Matthews

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  1. 15 votes
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    under review  ·  1 comment  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
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    Dave Matthews commented  · 

    Or add a link/button to the admin bar

    Dave Matthews supported this idea  · 
  2. 1 vote
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    under review  ·  0 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
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  3. 323 votes
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    11 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your ideas here.

    These are the answers to your questions/suggestions:

    1. Option to only allow agents to join as their alias.

    Answer: At the moment, all agents/admins can create their own aliases. They now have the option to answer chats using their real name or an alias.
    You can protect your identity by creating a new alias the customer sees when you respond to chats.

    Helpful link: https://help.tawk.to/article/creating-and-managing-aliases

    2. Option to only allow admins to remove history.

    Answer: Agents don’t have the authority to delete chat history.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Dave Matthews commented  · 

    Then how would other agents be able to further support the user down the track if they couldn't see the history? I think chat logs need to be available to everyone.

    Dave Matthews supported this idea  · 
  4. 717 votes
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    43 comments  ·  Feedback » Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to. We will take note of your feedback and suggestions.

    The co-browsing feature is currently under review. Our engineers are working towards this enhanced feature which will allow you to enjoy a better collaboration with your users.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Dave Matthews commented  · 

    providing a link should suffice and be more professional than hijacking a users browser.

    There is too much potential for inappropriate action from malicious agents/admins

  5. 11 votes
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    under review  ·  2 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
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    Dave Matthews commented  · 

    If the (only) agent wants to quickly leave the session, thy have to individually click each and every site/page. It would be handy to have one additional button next to the site and pages groups that toggles all sites and pages within the group.

    Could also be expanded to include an option under the "online" dropdown in the dashboard to do the same/similar things.

    Dave Matthews supported this idea  · 
  6. 2 votes
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    under review  ·  0 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
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  7. 470 votes
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    78 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    You may try the following suggestions to identify/limit your agents under the ‘Monitoring’ section:

    To identify whether the visitor is your actual user or your agent, you can follow the steps below:

    1. Ask your agents to visit your website and initiate a test chat.
    2. Join the test chat.
    3. In the top right section of your active chat window, select the ‘Details’ section (tab).
    4. Rename the long auto-generated IP Address to your agent’s name. You can also add their email address.
    5. Save all settings.

    The next time your agent visits your website, their name will now appear under the ‘Monitoring’ section.

    You can ban the IP Addresses of all admin and agents. Once banned, the widget will be hidden and will not be visible in the monitoring section.

    Visit this…

    Dave Matthews supported this idea  · 

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