Jason

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  1. 431 votes
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    73 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Jason commented  · 

    Agreed... There is no agent reporting available. At this stage even a time log that I could export would work

    Jason supported this idea  · 
  2. 148 votes
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    5 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Jason commented  · 

    If you could extend the webhooks, Zapier or API send every inbound message, then we could connect it to a variety of chatbots.
    - chatId
    - time
    - Visitor
    - - Attributes (Name, Email, Phone, MemberID)
    - Property
    - - Attributes (Name, ID, Department)
    - Details
    - - Attributes (Message, MessageID, etc)

    Jason supported this idea  · 
  3. 56 votes
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    5 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    Jason supported this idea  · 
  4. 7 votes
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    0 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    Jason supported this idea  · 
  5. 74 votes
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    10 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Jason commented  · 

    We would like to do this also. This will really help us to ensure our customers are serviced by the best possible agents

    Jason supported this idea  · 
  6. 21 votes
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    3 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Jason commented  · 

    This is the only thing missing for us to have full conversion tracking on all enquiries from our website.

    We need the ability to know when a customer sends a message and push that as an event through GTM to Google Analytics, Google Ads and also our marketing platform.

  7. 471 votes
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    69 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  8. 56 votes
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    4 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    Jason supported this idea  · 
  9. 33 votes
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    0 comments  ·  Feedback » Windows app  ·  Flag idea as inappropriate…  ·  Admin →
    Jason supported this idea  · 
  10. 1,344 votes
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    planned  ·  126 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    Jason supported this idea  · 
  11. 37 votes
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    0 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    Jason supported this idea  · 
  12. 436 votes
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    13 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →
    Jason supported this idea  · 

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