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    6 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing and for sharing your challenge here.

    At the moment, closing the active chat window will not end the chat. It will, however, exit the agent from the chat session. Only the end-user can end the chat session.

    For multiple chats, I recommend setting the chat window to a two-chat view. You can do this by sliding the bar icon located at the top area of your active chat.

    You can join up to 4-6 chats at the same time. By setting up 2 views, you will be able to answer 2 chats at a time. You can navigate the remaining chats by clicking over the ‘Next’ arrow option.

    Check this image for reference:

    Let me know if you have any other questions, require assistance, or just want to talk to someone at Here is a link to my…

    Anonymous supported this idea  · 
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    Anonymous commented  · 

    When the agent has finished the chat it should be possible for the agent to minimize the window to ensure it does not affect customer behaivour in on-step check-up.

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