Brad Konia
My feedback
5 results found
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4 votes
We’re working on changing chats to be posted to messaging in real time as opposed to just once the session for the visitor is finished. This is planned for a release in the near future.
Brad Konia
shared this idea
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177 votes
To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. Automated translation is currently on the development roadmap. Our engineers are working towards this enhanced feature and updates will be posted once the feature has been approved and implemented. In the meantime, we welcome your assistance in helping us translate tawk.to by visiting the following links: 1. Web dashboard > https://crowdin.com/project/tawk/ 2. Android app> https://crowdin.com/project/tawk-android 3. iOS app> https://crowdin.com/project/tawk-ios If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
Brad Konia
supported this idea
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An error occurred while saving the comment -
110 votes
To All Our Valued Users, Thank you for choosing tawk.to and for taking the time to share your ideas here. At this stage, all offline messages have to be set to Closed once the ticket is created. We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
Brad Konia
supported this idea
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An error occurred while saving the comment Brad Konia
commented
Currently, when you convert a chat to a ticket, it doesn't actually "convert" the chat, it just creates a ticket based on the chat. This is inconvenient, because after you create the ticket and reply to it, the original chat remains in your messages list. Therefore, I'm requesting that after you convert a chat to a ticket, it either deletes the original chat or changes its status to closed.
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28 votesBrad Konia
shared this idea
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15 votes
An error occurred while saving the comment Brad Konia
commented
This is a great suggestion, as it would allow you to easily create the impression of being a much larger company. Certain customers use the live chat feature frequently and when they always get the same agent, they quickly catch on that it's a one-man operation.
For this reason, it would be great to have a setting that automatically randomizes the alias for each new chat. I know you can manually change the alias, but this requires an extra step and also, you need to keep track of which aliases you've used before, for that particular user. Also, humans are not very good at picking random values from a list. It would be much better if the software could just pick a random alias each time.
Brad Konia
supported this idea
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I'd like to see this feature as well, for both chats and tickets.