Scott

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  1. 973 votes
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    121 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your request here.

    The customizing tickets via email feature has already been submitted to our engineers. Rest assured that this feature is planned and updates will be posted once it is implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Scott supported this idea  · 
  2. 22 votes
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    4 comments  ·  Feedback » Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

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    Scott supported this idea  · 
  3. 5 votes
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    1 comment  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Scott supported this idea  · 
  4. 6 votes
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    0 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Scott supported this idea  · 
  5. 3 votes
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    0 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Scott shared this idea  · 
  6. 38 votes
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    3 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi!

    Thank you for choosing tawk.to and for sharing your ideas with us.

    Great news! Our CRM (Contacts) is already in the beta stage.

    With tawk.to Contacts, you can manage all of your conversations and customer activity across multiple channels from the inside of your tawk.to Dashboard. And it’s 100% free!

    ✔ Add and manage contacts

    ✔ View conversations, customer interactions and points of contact

    ✔ Add and review notes

    ✔ Create and manage tickets

    ✔ Create and sort contacts with custom filters

    ✔ Group contacts into Segments

    To register for testing the Beta release, visit this link: https://www.tawk.to/updates/crm-beta-release-contacts/

    For our latest release, visit this link: https://www.tawk.to/category/updates/

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

    Scott supported this idea  · 
  7. 52 votes
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    3 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi!

    Thank you for choosing tawk.to and for sharing your ideas with us.

    Our Shopify integrations add a separate tab in the tawk.to Chat window to allow agents easy access to each customer's order status.

    To learn more about our Shopify integration, check out this link: https://help.tawk.to/article/shopify

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

    Scott supported this idea  · 
  8. 5 votes
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Scott supported this idea  · 
  9. 26 votes
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    under review  ·  1 comment  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

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    Scott supported this idea  · 
  10. 73 votes
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    3 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At this stage, we don’t have an integration with Twilio.

    You can find our supported integrations here: https://help.tawk.to/category/integrations

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Scott supported this idea  · 
  11. 6 votes
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    under review  ·  0 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

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    Scott shared this idea  · 
  12. 23 votes
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    under review  ·  4 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

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    Scott commented  · 

    It would be nice if to see was a little cart icon next to the country flag in the panel on the left when a visitor had added something to the cart. Or even on the pop up when scanning the visitors on the left pane. It is very time consuming clicking one after another just to see who has something in the cart.....Curious minds want to know.

    Scott supported this idea  · 

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