Mark

← Customer Feedback for tawk.to

My feedback

  1. do not allow the app to time out or extend the timeout to maybe 1 hour instead of 20mins

    3 votes
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Mark shared this idea  · 

  2. Integration with Atlassian Jira

    55 votes
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    0 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    under review  ·  Admintawk.to (top bird!, tawk.to) responded

    Hi, Ivan Krechko

    Thank you for choosing tawk.to and for sharing your ideas with us.

    We currently do not have an integration with Jira.

    You can find our supported integrations here:

    https://help.tawk.to/category/integrations

    https://help.tawk.to/category/shopping-cart-integrations

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

    Mark supported this idea  · 

  3. The visitor can see the last chat record

    286 votes
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    24 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    planned  ·  Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    Great news! We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/

    You can now enjoy the chat widget’s new look and features. This includes showing the visitor’s most recent conversation.

    To learn how to add the “Previous Conversation” card to your chat widget, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    An error occurred while saving the comment
    Mark commented  · 

    Hello. How can visitors retrieve their chat history? Same complaints from our visitors when they switch applications, the previous chat disappears including our responses to them.

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