mel
My feedback
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19 votes
Hey tawker,
Thank you for the suggestion. We will think about it.
Thank you!
An error occurred while saving the comment mel
supported this idea
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1,047 votes
To All Our Valued Users,,
Thank you for choosing tawk.to and for sharing your suggestion here.
.json is the current format used by tawk.to when exporting contacts and chat history. However, we are in the process of changing the export format and the new feature will be available soon.
Alternatively, you can use this tool for file conversion:
https://www.convertcsv.com/json-to-csv.htmLearn more about exporting contacts: https://help.tawk.to/article/exporting-contacts
Learn about exporting your chat history: https://help.tawk.to/article/viewing-deleting-and-exporting-your-chat-history
Should you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!
mel
supported this idea
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An error occurred while saving the comment mel
commented
Export Chat Transcript to TXT Text file which will also solve the problem Export Chat Transcript to Excel if you comma delimited...
CSV is a delimited text file that uses a comma to separate values (many implementations of CSV import/export tools allow other separators to be used). Simple CSV implementations may prohibit field values that contain a comma or other special characters such as newlines.
Tawk.to needs to be able to update to the next version without going through the App Store. WhatsApp solved this problem already, they do not need the App Store.