Stavros Zacharias
My feedback
6 results found
-
4 votes
Hi Stavros,
We are currently in the process to update all of our integrations and this is a feature that will be included in future releases.
Stavros Zacharias
shared this idea
·
-
1,472 votes
To All Our Valued Users, We thank you and appreciate the patience and continued support over the years. As per our development team, we are waiting to roll out a huge update to the architecture of the software in order for this feature to release. As you can appreciate, unfortunately, things don't always go to plan, and other product launches need to be prioritized for the sake of progress. Rest assured, this has already been raised and the update is currently in progress. We will post updates once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
Stavros Zacharias
supported this idea
·
An error occurred while saving the comment -
493 votes
To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. Here are our Desktop notification options: -New Chat -Repeat -New Visitor -New Message -Agent Disconnect -New Agent Message To change your sound settings: * Go to the top right of the Dashboard (user icon) * then Manage Sounds. Helpful links: For Google Chrome Notification: https://support.google.com/chrome/answer/3220216?co=GENIE.Platform%3DDesktop&hl=en Enabling Desktop notifications https://help.tawk.to/article/enabling-desktop-notifications Managing sound settings and desktop notifications https://help.tawk.to/article/managing-sound-settings-and-desktop-notifications If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
An error occurred while saving the comment Stavros Zacharias
commented
I believe that extending or shrinking the ringing time period is already available in the Settings --> Manage Sounds
-
1,606 votes
To All Our Valued Users, Thank you for choosing tawk.to and for taking the time to share your ideas here. At the moment, we don't have a direct Chat transfer to another agent. Rest assured that this feature is currently planned and our engineers are working towards its completion. The software upgrade will be posted as soon as it is implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
An error occurred while saving the comment Stavros Zacharias
commented
In a multi-site /multi-department and multi-agent environment have a chat call from a certain site/department be directed only to a specific agent (who is more expert).
If that agent is busy or not responding within a certain time period then the chat call should be diverted to another agent or a number of agents of second priority (then third priority etc.)
Stavros Zacharias
supported this idea
·
An error occurred while saving the comment Stavros Zacharias
commented
An agent should be able to join a chat only with the approval of the chat's active (primary) agent (with the click of a button) who will still have the control of the chat as the primary agent and be able to disconnect the other agent or close the chat. (chat enrichment)
The primary agent should be able himself to request another agent (because of his expertise) to join the chat. (chat support)
The primary agent should be able to request another agent to undertake the chat and when the other agent accepts, then that agent becomes the primary agent of the chat. (chat transfer)
In each case the user should be given an appropriate notification.
-
94 votes
Admintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users, Thank you for choosing tawk.to and for sharing your question here. At the moment, we don't have the option to set the widget’s status to offline/online independently of agent status and the Scheduler. You can manually disable the Scheduler so it stays online all the time. However, any previously set schedule will then revert to the default schedule. When you are ready to reactivate your scheduler, you will have to configure it again. Your request has been acknowledged and updates will be posted once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
Stavros Zacharias
supported this idea
·
An error occurred while saving the comment Stavros Zacharias
commented
The scheduler currently is very simplistic and needs upgrading. All propositions (and their votes) about the scheduler should had been combined into one with a title "Scheduler Upgrades".
The scheduler should:
1) be able to be turned "Online" on ad-hock basis for a certain period of time and be automatically turned to its normal status (e.g. offline) after the period of time expires. This feature may be left to the administrator to have it enabled or not.
2) able to accommodate multiple online/offline schedules within the same day (for lunch breaks or breaks between shift rotations, etc.)
3) be able to accommodate specific dates (holidays, special festivities, etc) when somebody is closed (or open for that matter) or wants to have shorter or prolonged online hours for those days, regardless of the time and the day of the week. For example, the Christmas day may be set to offline (no matter what day of the week it is on).
-
3 votesStavros Zacharias
shared this idea
·
Also be able to have different ring sounds for different departments and sites.