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Remigio

← Customer Feedback for tawk.to

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7 results found

  1. Accelerated mobile Pages

    89 votes
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    9 comments  ·  Feedback » New features  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    We currently do not support AMP (Accelerated Mobile Pages), as it disables JavaScript.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

    Remigio supported this idea  · 

  2. how many pages

    7 votes
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    1 comment  ·  Feedback » Improvements  ·  Admin →
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    Remigio shared this idea  · 

  3. Prestashop 1.6.1xx customers info

    6 votes
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    0 comments  ·  Feedback » Improvements  ·  Admin →
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    Remigio shared this idea  · 

  4. Scheduler for whole country

    18 votes
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    under review  ·  4 comments  ·  Feedback  ·  Admin →
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    Remigio shared this idea  · 

  5. Reply to ticket as alias

    27 votes
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    under review  ·  1 comment  ·  Feedback  ·  Admin →
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    Remigio shared this idea  · 

  6. Ticket portal for customers

    103 votes
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    12 comments  ·  Feedback » New features  ·  Admin →
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    under review  ·  Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your ideas with us. We do not currently have a web page allowing users to view the status of their tickets. Only members of a property can view the status of tickets for that property in the Dashboard. We have taken note of your suggestion and will post updates once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Remigio shared this idea  · 

  7. Filter out own people (by IP or name) from monitoring

    489 votes
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    84 comments  ·  Feedback » New features  ·  Admin →
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    planned  ·  Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. You may try the following suggestions to identify/limit your agents under the ‘Monitoring’ section: To identify whether the visitor is your actual user or your agent, you can follow the steps below: 1. Ask your agents to visit your website and initiate a test chat. 2. Join the test chat. 3. In the top right section of your active chat window, select the ‘Details’ section (tab). 4. Rename the long auto-generated IP Address to your agent's name. You can also add their email address. 5. Save all settings. The next time your agent visits your website, their name will now appear under the ‘Monitoring' section. You can ban the IP Addresses of all admin and agents. Once banned, the widget will be hidden and will not be visible in the monitoring section. Visit this…

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    Remigio commented  · 

    Hide the chat owner ip address from visitors list.

    Remigio supported this idea  · 

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