David
My feedback
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19 votesDavid
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9 votesDavid
supported this idea
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323 votes
To All Our Valued Users, Thank you for choosing tawk.to and for sharing your ideas here. These are the answers to your questions/suggestions: 1. Option to only allow agents to join as their alias. Answer: At the moment, all agents/admins can create their own aliases. They now have the option to answer chats using their real name or an alias. You can protect your identity by creating a new alias the customer sees when you respond to chats. Helpful link: https://help.tawk.to/article/creating-and-managing-aliases 2. Option to only allow admins to remove history. Answer: Agents don’t have the authority to delete chat history. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
An error occurred while saving the comment David
supported this idea
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51 votes
Hi,
Thank you for choosing tawk.to and for reaching out.
Our JavaScript API documentation provides a flexible set of methods that may work for your web projects.
You can check our JavaScript documentation here: https://developer.tawk.to/jsapi/.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
An error occurred while saving the comment David
commented
we also need the same for departments.
agentCount('Finance')
An error occurred while saving the comment David
commented
Agreed. Easy feature to implement in the API - and a standard feature of other systems. Something like
isAgentOnline('john.smith@abccorp.com')
David
supported this idea
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1,473 votes
To All Our Valued Users, We thank you and appreciate the patience and continued support over the years. As per our development team, we are waiting to roll out a huge update to the architecture of the software in order for this feature to release. As you can appreciate, unfortunately, things don't always go to plan, and other product launches need to be prioritized for the sake of progress. Rest assured, this has already been raised and the update is currently in progress. We will post updates once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
An error occurred while saving the comment David
commented
Agreed. We need something like userCount('Finance'); in the Javascript API for example.
David
supported this idea
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44 votes
Hi!
Thank you for choosing tawk.to and for sharing your challenge here.
We currently do not have an Offline form settings for Departments that are offline.
The following suggested alternatives can be done to avoid such scenarios:
1. You can create separate Properties instead of Departments. With Departments, if there are no agents currently online in the department assigned to a chat, the remaining agents will hear the ring notification. This prevents the chat from going unanswered.
Instead of creating Departments, you can create separate Properties with the designated agents. The Offline form will be activated if no agents are online.
2. If you still prefer to have Departments, inform your customer that an agent from another Department will get in touch to assist them. You can also raise a ticket while in the chat and assign it to that Department.
Once the ticket is raised, a notification will be…
David
supported this idea
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+1