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Hi there dear tawker,
We are currently planning on developing granular permissions that will solve this problem.
Hope this will be solved in the near future.
An error occurred while saving the commentSundar commented
Agents do need restrictions in viewing dashboard and history. If an agent is logged in, his dashboard should categorically display only with relevant to earlier his own chat not the entire account. But, at the same time, admin should see everything what agent is chatting, sharing info and all.. Is that possible?Sundar supported this idea ·