mike duke

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    mike duke commented  · 

    Automatically assign conversations
    To route the conversation to specific users and team members, navigate to your routing settings for the specific channel.
    Click to toggle the Automatically assign conversations switch on.
    Click the Assign To dropdown menu and select a routing option

    Hope this information is helpful to you

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    2 comments  ·  Feedback » Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

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    mike duke commented  · 

    Microsoft Teams + ServiceNow Integrations
    Step 1: Authenticate undefined + undefined. (30 seconds)
    Step 2: Pick one of the apps as a trigger, which will kick off your automation. ...
    Step 3: Choose a resulting action from the other app. ...
    Step 4: Select the data you want to send from one app to the other. ...
    That's it!

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