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Tommy

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  1. Automatically change status to away when inactive

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    157 comments  ·  Feedback » New features  ·  Admin →
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    under review  ·  Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users,, Thank you for choosing tawk.to and for sharing your request here. An automated status change to Away is currently under review. We assure you that this feature is under works and we will update you as soon as it is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Tommy supported this idea  · 
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    Tommy commented  · 

    I would love it if the logic for auto away is like this;

    1. Agent forgets to set invisible
    2. Visitor engages the chat
    3. Chat rescuer forwards to leave a message
    4. Since agent didn't answer, set status to invisible or away depending on preferences

    An error occurred while saving the comment
    Tommy commented  · 

    I would love it if the logic for auto away is like this;

    1. Agent forgets to set invisible
    2. Visitor engages the chat
    3. Chat rescuer forwards leave a message
    4. Since agent didn't answer, set status to invisible or away depending on preferences

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