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    Hi there dear tawker,

    We are currently planning on developing granular permissions that will solve this problem.

    Hope this will be solved in the near future.

    Anonymous supported this idea  · 
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    Anonymous commented  · 

    there should be an option to hide chats . All information at times is not feasible for all to see . there should be an option to hide chats. agents belonging to different departments should have access to there department chats only. maybe rights to agents can be provided . limited access , specific access or complete access

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