Emma

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    6 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to provide us with your feedback.

    Definitely! You can create a trigger that fires after your visitor fills in the form. I have personally tested these advanced trigger settings and the trigger successfully fires with the message I’vecreated. (Example: “Hi, Thank you for reaching out”)

    You can do as follows:
    1. Select Administration Section > Trigger > Add Trigger

    2. Select Trigger Type > Advanced

    3. Type the Trigger Name and Description

    4. Under CONDITION > When a visitor sends a chat message

    5. Under CHECK > All of the following conditions 1. Account Status > Equals > Online

    6. Under ACTIONS > Send message to visitor

    7. Type the agent’s name and your message
    (This is where you can input a message letting your customer know that the chat has been initiated.)

    I hope…

    Emma shared this idea  · 

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