To All Our Valued Users,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
At the moment, we don’t have a direct Chat transfer to another agent. Rest assured that this feature is currently planned and our engineers are working towards its completion. The software upgrade will be posted as soon as it is implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!
An error occurred while saving the commentAnonymous commented
We need this one too! Also, it would be good to have a scenario when all agents are busy and a new chat comes in, that after x seconds the new caller is offered the "offline" box to enter a text message into a form which then Emails the company. This is a biggie for us.