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Joe

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  1. REST api + webhooks

    120 votes
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    12 comments  ·  Feedback » New features  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. Our Webhooks support the following events: Chat Start Chat End New Ticket For more in-depth information on how our webhooks work, visit our developer portal at https://developer.tawk.to/webhooks/ We also have JavaScript API documentation where you can invoke a flexible set of methods that may work for your web projects. You can check our JavaScript documentation here:https://developer.tawk.to/jsapi/. We have a more advanced REST API in the works that will be out once the documentation has been approved. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Joe supported this idea  · 

  2. Enable Offline mode without dropping active chats - Critical Feature

    79 votes
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    8 comments  ·  Feedback » Improvements  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. We currently don't have an option for chatting in Offline mode. Once the widget/agent status is set to Offline, you will not be able to send a chat even if you are in the middle of the conversation. To join the conversation, set your status to 'Online' or 'Away'. Your request has been acknowledged and updates will be posted once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Joe supported this idea  · 
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    Joe commented  · 

    Would be nice if I could set my dashboard status to online or invisible when logging in.

    If you have visitors 'chomping at the bit' for chat assistance, and decide to login early to check messages ... your morning java can quickly be ruined by the flash of the 'Online' bar.

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