Franco
My feedback
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1,606 votes
To All Our Valued Users, Thank you for choosing tawk.to and for taking the time to share your ideas here. At the moment, we don't have a direct Chat transfer to another agent. Rest assured that this feature is currently planned and our engineers are working towards its completion. The software upgrade will be posted as soon as it is implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
Franco
supported this idea
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1,053 votes
To All Our Valued Users,, Thank you for choosing tawk.to and for sharing your request here. An automated status change to Away is currently under review. We assure you that this feature is under works and we will update you as soon as it is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
An error occurred while saving the comment Franco
supported this idea
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People like me who run a business on a small scale don't have people just dedicated to live help, so you end up doing many things at the same time, therefore the risk of missing incoming chats from visitors is normally quite high, specially if you leave the desktop for a while, doing other things
I know there are the apps, but it's not the same thing.
If the browser could auto log off the operator who is idle (away) for a set amount of time the risk is minimized.