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Chad S

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  1. Automatically change status to away when inactive

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    157 comments  ·  Feedback » New features  ·  Admin →
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    under review  ·  Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users,, Thank you for choosing tawk.to and for sharing your request here. An automated status change to Away is currently under review. We assure you that this feature is under works and we will update you as soon as it is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Chad S commented  · 

    Would be great if the Windows App would automatically change an agent's status to away if the computer is locked or not used (no mouse or keyboard activity in x minutes), and available again when unlocked or activity. This is a common feature on most chat programs and would really help in making sure, for small businesses with only a single agent, that the chat doesn't go unanswered if they step away for a few minutes without remembering to change their status.

    Chad S supported this idea  · 

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