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Mark Blake

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  1. Automatically change status to away when inactive

    1,053 votes
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    157 comments  ·  Feedback » New features  ·  Admin →
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    under review  ·  Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users,, Thank you for choosing tawk.to and for sharing your request here. An automated status change to Away is currently under review. We assure you that this feature is under works and we will update you as soon as it is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Mark Blake supported this idea  · 
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    Mark Blake commented  · 

    Me too. Manually changing agent status to away is fine if that persons job is mainly focused on web chatting, as there is a focus on it, but in my companies case we are not tied to our desks, its not unusual for us to wander off. If nobody is at their desk and a live chat comes in, our customer does not have a good experience.

  2. Invite existing agents to be added to new site

    22 votes
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    under review  ·  0 comments  ·  Feedback  ·  Admin →
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    Mark Blake shared this idea  · 

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