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Nauman

My feedback

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  1. 90 votes
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    14 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your ideas with us. You can purchase our Remove Branding add-on to modify the footer message of your chat widget. You can modify the title and attach a URL link. Helpful links: 1. Setting up the Remove Branding add-on: https://help.tawk.to/article/setting-up-the-remove-branding-add-on 2. Purchasing the Remove Branding and white label add-on: https://help.tawk.to/article/purchasing-the-remove-branding-and-white-label-add-on. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Nauman commented  · 

    it is a MUST

  2. 1,239 votes
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    137 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your suggestions here. We took note of your feedback and integrations with 3rd party apps are currently underworks. Rest assured that our engineers are looking into it and we will update you as soon as it is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Nauman commented  · 

    Yes, Live Chat gives that option too.

  3. 1,011 votes
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    90 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    To All Our Valued Users, Thank you for choosing tawk.to and for taking the time to write us your feedback and suggestions. Adding enhanced features for agent feedback is currently under review. Our engineers are looking into it and we will update you once this is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Nauman commented  · 

    It should be added

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    Nauman commented  · 

    It is a MUST

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    Nauman commented  · 

    Yes it is a MUST requirement

  4. 60 votes
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    5 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
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    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. The tawk.to dashboard is currently set to show a maximum of 4 chat windows in a single page view. Any additional chats will be placed on the next page. We have taken note of your suggestion and will post updates once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Nauman commented  · 

    Totally agree, my agents are used to accept 12 chats per agent. It is impossible in Tawk.to

  5. 296 votes
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    20 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
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    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your question here. Our Monitoring section in the Dashboard can filter and display your visitor's real-time statistics for the following: -Countries -Agents -Channels -Departments -Status -Tags If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Nauman commented  · 

    Sure, good idea and we need it

  6. 455 votes
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    40 comments  ·  Feedback » Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
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    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your question here. Screenshots are currently not available in our chat widget. We do, however, offer the Screensharing feature as part of our Video+ Voice + Screensharing Add-on. This Add-on can provide better support when your customer needs help in navigating your website. This is a faster and better way compared to requesting multiple screenshots from your customers. To learn more about our Video + Voice + Screensharing, visit the following links: 1.Video + Voice + Screensharing add-on https://help.tawk.to/article/video-voice-screensharing-add-on 2.Getting started with Video + Voice + Screensharing https://help.tawk.to/article/getting-started-with-video-voice-screensharing If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Nauman commented  · 

    Any visitor / customer may share it using the email or file sharing option within chat window

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