Anonymous
My feedback
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57 votes
Hi!
Thank you for choosing tawk.to and for taking the time to share your ideas here.
At the moment, our Shortcuts feature only supports plain text format.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at nicola.mangulabnan@tawk.to
Anonymous
supported this idea
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21 votesAnonymous
supported this idea
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453 votes
Admintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. The pre-chat form option will only come up when you select the Online and Offline Status under the Chat Widget Content. Alternatively, you can create a Chat Rescuer Trigger. This trigger is used to auto-respond to messages if agents don't respond in time. The delay message options are from 10 seconds to 1 hour. In this section, you can leave a message to your users saying that you are currently unavailable and requesting them to leave their details after. For more information, you can visit this link: https://help.tawk.to/article/creating-and-managing-triggers If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
Anonymous
supported this idea
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59 votes
Hi there dear tawker,
We have launched the new Reporting section which gives you information about messaging and Agent performance. Check out more here: https://www.tawk.to/updates/new-feature-reporting/
In the future we plan to bring in email summaries as well.Hope this helps!
An error occurred while saving the comment Anonymous
supported this idea
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1,075 votes
To All Our Valued Users,, Thank you for choosing tawk.to and for sharing your suggestion here. .json is the current format used by tawk.to when exporting contacts and chat history. However, we are in the process of changing the export format and the new feature will be available soon. Alternatively, you can use this tool for file conversion: https://www.convertcsv.com/json-to-csv.htm Learn more about exporting contacts: https://help.tawk.to/article/exporting-contacts Learn about exporting your chat history: https://help.tawk.to/article/viewing-deleting-and-exporting-your-chat-history If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
Anonymous
supported this idea
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Add a minutes field that can be filled in manually for amount of time spent answering ticket. Export this field in a csv report for all tickets so that it can be used for billing purposes.