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  1. 323 votes
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    13 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your ideas here.

    These are the answers to your questions/suggestions:

    1. Option to only allow agents to join as their alias.

    Answer: At the moment, all agents/admins can create their own aliases. They now have the option to answer chats using their real name or an alias.
    You can protect your identity by creating a new alias the customer sees when you respond to chats.

    Helpful link: https://help.tawk.to/article/creating-and-managing-aliases

    2. Option to only allow admins to remove history.

    Answer: Agents don’t have the authority to delete chat history.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Anonymous supported this idea  · 
  2. 256 votes
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    under review  ·  16 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

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    Anonymous supported this idea  · 
  3. 402 votes
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    21 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have a “Seen” function with our chat widget.

    Our dev team are is working on a huge rollout of new updates for our Messaging product.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Anonymous supported this idea  · 
  4. 720 votes
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    47 comments  ·  Feedback » Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to. We will take note of your feedback and suggestions.

    The co-browsing feature is currently under review. Our engineers are working towards this enhanced feature which will allow you to enjoy a better collaboration with your users.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Anonymous supported this idea  · 
  5. 807 votes
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    68 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    The feature allowing users to enhance Shortcut functions with personalization is currently being constructed.

    Our engineers are working on it, and updates will be posted once it is implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Anonymous supported this idea  · 
  6. 162 votes
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    12 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    At the moment, we currently don’t have an integration with Zendesk.

    You can find all our supported integrations here: https://help.tawk.to/category/integrations

    For Shopping Cart Integrations, visit this link:
    https://help.tawk.to/category/shopping-cart-integrations

    We have noted your suggestion and will post updates once the feature has been approved and implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Anonymous commented  · 

    This integration will be great!

    Anonymous supported this idea  · 

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