Josh W.
My feedback
8 results found
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39 votesJosh W.
shared this idea
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324 votes
Admintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. At the moment, we don't have a direct integration with MailChimp. Alternatively, you can use the Zapier integration to automatically send information between tawk.to and MailChimp. Helpful link: https://zapier.com/apps/tawk-to/integrations/mailchimp We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
Josh W.
supported this idea
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233 votes
Hi there dear tawker,
We are currently planning on developing granular permissions that will solve this problem.
Hope this will be solved in the near future.
Josh W.
supported this idea
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192 votes
To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. It’s easy to completely customize the design of your chat widget. The widget color can be changed to your preference. To learn more on how to change the appearance of your chat widget, visit this link: https://help.tawk.to/article/changing-the-appearance-of-the-chat-widget The ‘Hide widget when offline’ setting is off by default in your Dashboard. This means the chat widget is still visible even when you are offline. Learn more about customizing your widget’s behavior here: https://help.tawk.to/article/change-how-the-widget-behaves-on-your-site If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
Josh W.
supported this idea
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329 votes
To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. At this stage, we currently don't have the option to change the client/visitor's notification sound. We're continuing to build out our Messaging product, and new updates will be released soon. We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
Josh W.
supported this idea
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489 votes
To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. You may try the following suggestions to identify/limit your agents under the ‘Monitoring’ section: To identify whether the visitor is your actual user or your agent, you can follow the steps below: 1. Ask your agents to visit your website and initiate a test chat. 2. Join the test chat. 3. In the top right section of your active chat window, select the ‘Details’ section (tab). 4. Rename the long auto-generated IP Address to your agent's name. You can also add their email address. 5. Save all settings. The next time your agent visits your website, their name will now appear under the ‘Monitoring' section. You can ban the IP Addresses of all admin and agents. Once banned, the widget will be hidden and will not be visible in the monitoring section. Visit this…
Josh W.
supported this idea
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52 votes
Hi, Andrey
Thank you for choosing tawk.to and for sharing your ideas with us.
We currently do not have an integration with Bitrix24.
Great news! Our CRM (Contacts) is already in the beta stage.
With tawk.to Contacts, you can manage all of your conversations and customer activity across multiple channels from the inside of your tawk.to Dashboard. And it’s 100% free!
✔ Add and manage contacts
✔ View conversations, customer interactions and points of contact
✔ Add and review notes
✔ Create and manage tickets
✔ Create and sort contacts with custom filters
✔ Group contacts into Segments
To register for testing the Beta release, visit this link: https://www.tawk.to/updates/crm-beta-release-contacts/
For our latest release, visit this link: https://www.tawk.to/category/updates/
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
You can also email our…
Josh W.
supported this idea
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1,473 votes
To All Our Valued Users, We thank you and appreciate the patience and continued support over the years. As per our development team, we are waiting to roll out a huge update to the architecture of the software in order for this feature to release. As you can appreciate, unfortunately, things don't always go to plan, and other product launches need to be prioritized for the sake of progress. Rest assured, this has already been raised and the update is currently in progress. We will post updates once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
An error occurred while saving the comment Josh W.
supported this idea
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I would like to see a sort of tiered support in which the new chat defaults to a specific group/department (Tier 1) to notify them of a new chat and not notifying every user regardless of department/group.
I know it can be set for the customer to choose a department on the pre-fill form, but we want the chat to go to specific people first, then can be transferred as needed to the right people.