880 votesFunky Moose Records commented
I think the problem with this is going to be the mobile app. If you're logged in on both desktop and mobile, do you have to answer 2 sleep timers?
32 votesFunky Moose Records commented
This might help you in the mean time. I'm not sure how it works in other eCommerce stores, but I run a Shopify store and I created an advanced trigger like this:
Send message to visitor
Hope that helps.
We are currently in the process of updating all our integrations and this is a feature planned for future releases.