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Jad

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    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. We currently don't have an option for chatting in Offline mode. Once the widget/agent status is set to Offline, you will not be able to send a chat even if you are in the middle of the conversation. To join the conversation, set your status to 'Online' or 'Away'. Your request has been acknowledged and updates will be posted once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Jad supported this idea  · 
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    Jad commented  · 

    I second this suggestion, or at least make the default agent status (upon login) configurable. It currently sets the agent available as soon as they login, allowing the administrator to change the default status will be very helpful.

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