Anonymous
My feedback
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579 votes
To All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
Full Slack integration with tawk.to is currently unavailable.
However, you can set up workflow automation through Zapier.
For example, you can trigger a specific action in Slack when a chat ends, when a new chat starts, or when a new ticket is created.
Read more and get started here: https://developer.tawk.to/zapier/.
This suggestion has been submitted to our engineers and we will post updates once the feature has been approved and implemented.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
An error occurred while saving the comment -
1,047 votes
To All Our Valued Users,,
Thank you for choosing tawk.to and for sharing your suggestion here.
.json is the current format used by tawk.to when exporting contacts and chat history. However, we are in the process of changing the export format and the new feature will be available soon.
Alternatively, you can use this tool for file conversion:
https://www.convertcsv.com/json-to-csv.htmLearn more about exporting contacts: https://help.tawk.to/article/exporting-contacts
Learn about exporting your chat history: https://help.tawk.to/article/viewing-deleting-and-exporting-your-chat-history
Should you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!
Anonymous
supported this idea
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41 votes
Admintawk.to
(top bird!, tawk.to)
responded
Hi!
Thank you for choosing tawk.to and for sharing your ideas with us.
At the moment, we currently do not have a notification setting for specific page visits.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
You can also email our support line at support@tawk.to
Alternatively, you can reach me here at nicola.mangulabnan@tawk.to
Anonymous
supported this idea
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477 votes
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your challenge here.
You may try the following suggestions to identify/limit your agents under the ‘Monitoring’ section:
To identify whether the visitor is your actual user or your agent, you can follow the steps below:
1. Ask your agents to visit your website and initiate a test chat.
2. Join the test chat.
3. In the top right section of your active chat window, select the ‘Details’ section (tab).
4. Rename the long auto-generated IP Address to your agent’s name. You can also add their email address.
5. Save all settings.The next time your agent visits your website, their name will now appear under the ‘Monitoring’ section.
You can ban the IP Addresses of all admin and agents. Once banned, the widget will be hidden and will not be visible in the monitoring section.
Visit this…
Anonymous
supported this idea
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996 votes
To All Our Valued Users,
Thank you for choosing tawk.to and for taking the time to write us your feedback and suggestions.
Adding enhanced features for agent feedback is currently under review. Our engineers are looking into it and we will update you once this is implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
Anonymous
supported this idea
·
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453 votes
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your question here.
Screenshots are currently not available in our chat widget.
We do, however, offer the Screensharing feature as part of our Video+ Voice + Screensharing Add-on.
This Add-on can provide better support when your customer needs help in navigating your website.
This is a faster and better way compared to requesting multiple screenshots from your customers.
To learn more about our Video + Voice + Screensharing, visit the following links:
1.Video + Voice + Screensharing add-on
https://help.tawk.to/article/video-voice-screensharing-add-on2.Getting started with Video + Voice + Screensharing
https://help.tawk.to/article/getting-started-with-video-voice-screensharingLet me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
Anonymous
supported this idea
·
Why did this get declined?!?!