Walter Lapchynski

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  1. 52 votes
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    7 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi!

    Thank you for choosing tawk.to and for sharing your ideas with us.

    As of the moment, our Scheduler allows you to set the days and times the widget is active on your Property.

    The ability to set schedules for individual agents is currently not available.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

    Walter Lapchynski supported this idea  · 
  2. 23 votes
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    5 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Walter Lapchynski commented  · 

    If you support Slack, there's already XMPP/IRC gateways.

  3. 579 votes
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    78 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    Full Slack integration with tawk.to is currently unavailable.

    However, you can set up workflow automation through Zapier.

    For example, you can trigger a specific action in Slack when a chat ends, when a new chat starts, or when a new ticket is created.

    Read more and get started here: https://developer.tawk.to/zapier/.

    This suggestion has been submitted to our engineers and we will post updates once the feature has been approved and implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Walter Lapchynski commented  · 

    I can understand the desire to focus on integrating with eCommerce and CMS solutions. That should be number one. However, the ability to route things through slack for the agents would be a huge advantage. I would suggest taking this solution and putting it on the backburner rather than declining it altogether.

  4. 106 votes
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    18 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At this stage, all offline messages have to be set to Closed once the ticket is created.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Walter Lapchynski commented  · 

    When all agents are offline and a user fills out the offline form, email notifications for both the offline form AND the chat transcript are sent. Since these are essentially the same thing, it's a bit superfluous.

    Walter Lapchynski supported this idea  · 

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