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  1. Enable queue

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    151 comments  ·  Feedback  ·  Admin →
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    planned  ·  Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, We thank you and appreciate the patience and continued support over the years. As per our development team, we are waiting to roll out a huge update to the architecture of the software in order for this feature to release. As you can appreciate, unfortunately, things don't always go to plan, and other product launches need to be prioritized for the sake of progress. Rest assured, this has already been raised and the update is currently in progress. We will post updates once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Anonymous supported this idea  · 
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    Anonymous commented  · 

    Configuration to assign a conversation for the free agent for the longer time, without being necessarily join the conversation.

    It would be great with the Enable Queue and Option to only allow agents to join as their self ideas (https://tawk.uservoice.com/forums/228427-feedback/suggestions/8632363-enable-queue) (https://tawk.uservoice.com/forums/228427-feedback/suggestions/9584349-option-to-only-allow-agents-to-join-as-their-self)

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