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Monty

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    3 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
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    To All Our Valued Users,

    We thank you and appreciate your patience and continued support over the years.

    According to our development team, we are waiting to roll out a huge update to the architecture of the software in order for this feature to be released. As you can appreciate, unfortunately, things don’t always go according to plan, and other product launches have needed to be prioritized for the sake of progress.

    Rest assured, this has already been raised and the update is currently in progress. We will post updates once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

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    Monty commented  · 

    Hi Admin,

    Can you elaborate on what incoming chat delegation by Agent access is about?

    Our situation requires a complex solution: a rep owns a few customer accounts. If one of these customers start a chat, we want the chat to be routed to only this rep, not any other reps. The functionality departments does not fit our need. I am hoping this incoming chat delegation by Agent access is what we are looking for.

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