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David Venter

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  1. 3 votes
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    8 comments  ·  Feedback » IOS app  ·  Flag idea as inappropriate…  ·  Admin →
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    David Venter shared this idea  · 
  2. 4 votes
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    0 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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  3. 7 votes
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    0 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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  4. 76 votes
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    4 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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    To All Our Valued Users, Thank you for choosing tawk.to and for taking the time to share your ideas here. At this stage, we don't have an integration with Twilio. You can find our supported integrations here: https://help.tawk.to/category/integrations We have taken note of your suggestion and will post updates once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    David Venter supported this idea  · 
  5. 242 votes
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    26 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. We currently don't have an API integration with API.ai chatbot. Our automation or chatbot feature is currently in our roadmap development. Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    David Venter supported this idea  · 
  6. 42 votes
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    2 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi, Mike

    Thank you for choosing tawk.to and for sharing your ideas with us.

    We currently do not have a direct integrations with Trello.

    However, you can integrate tawk.to with Trello in a few simple steps using Zapier.

    For example, you can automatically add new tickets as cards on a Trello board.

    Learn more on our Developers Platform: https://developer.tawk.to/zapier/

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

    David Venter supported this idea  · 
  7. 4 votes
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    0 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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  8. 32 votes
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    6 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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  9. 22 votes
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    0 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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  10. 71 votes
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your ideas with us. Great news! We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/ You can now enjoy the chat widget's new look and features. This includes customizing the body cards of your Offline form. You can add a Knowledge Base search function that will allow your visitors to find answers while your Chat Widget is offline. Helpful Links: 1. Setting up your Knowledge Base - https://help.tawk.to/article/setting-up-your-knowledge-base 2. Creating a new Knowledge Base article - https://help.tawk.to/article/creating-a-new-knowledge-base-article 3. Creating Knowledge Base categories - https://help.tawk.to/article/creating-knowledge-base-categories Learn more about how to set up Widget Cards on your Offline form here: 1. Changing the greetings on your widget - https://help.tawk.to/article/modifying-widget-greetings 2. Customizing the widget header and body cards - https://help.tawk.to/article/customizing-the-widget-header-and-body-cards . If you have any other questions, require assistance, or just want…

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  11. 94 votes
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    48 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. Currently, we cant assign chats to a specific agent. However, Departments are especially helpful for big teams, allowing you to make sure only the right agents answer visitors as they can be selected as an option in a pre-chat form. Departments are also useful when assigning tickets. You can assign a ticket to a particular department which means everyone in the department will receive the email/notification. This is how the Department function works for tawk.to chat.

    1. Chats can be assigned to Departments. All Agents, including those who are not assigned there, can see the incoming chats. However, only those who are assigned to the department will get a notification.

    2. This allows for easy chat take-over, especially if the transfer is from one Department to another.
    3.
    In Departments, the other agents only hear the…

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  12. 564 votes
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    54 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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    To All Our Valued Users, Thank you for choosing tawk.to. We have taken note of your feedback and suggestions. Whatsapp Integration is currently in a review process and on our roadmap as a future feature release. We will update you once this new feature has been implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    David Venter supported this idea  · 
  13. 27 votes
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    2 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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  14. 40 votes
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    0 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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  15. 47 votes
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    8 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi there David,

    Yes, it won’t work as you are trying to use the ticketing system in a way that it’s not supposed to be used yet.
    We have had discussions that Visitors should be able to create tickets as well as Agents do but currently we only support Agents creating tickets.

    We’re thinking about this but are not sure when development on this will start, though.

    David Venter shared this idea  · 

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