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    131 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,,

    Thank you for choosing tawk.to and for sharing your suggestion here.

    .json is the current format used by tawk.to when exporting contacts and chat history. However, we are in the process of changing the export format and the new feature will be available soon.

    Alternatively, you can use this tool for file conversion:
    https://www.convertcsv.com/json-to-csv.htm

    Learn more about exporting contacts: https://help.tawk.to/article/exporting-contacts

    Learn about exporting your chat history: https://help.tawk.to/article/viewing-deleting-and-exporting-your-chat-history

    Should you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!

    An error occurred while saving the comment
    Anonymous commented  · 

    There should be provision for downloading chat data dump along with visitor name, email and department- the fields added on chat widget.
    At least with this data dump, some evaluation can be done as how many chats or queries come up in each department. This is required as reporting facility is not there currently.

    Anonymous supported this idea  · 
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    0 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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