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  1. 519 votes
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    81 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to provide us your feedback and suggestions.

    At the moment, we can monitor the agent’s performance through User Satisfaction reporting.

    This can be achieved under the Sentiments feature in which the visitor can click the thumbs up and down icon to rate the chat conversation handled by the agent.

    To check the agent’s statistics for User Satisfaction, do the following:

    1. Select the Reporting section on the left sidebar
    2. Click the filter icon
    3. Select the agent
    4. Option to download the report as CSV file.

    The report will show you how many Negative, Positive, or Neutral sentiments each agent receives from their chats.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d…

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    Anonymous commented  · 

    I have an agent who is supposed to accept chats from my site 8 hours a day. Yet I noticed several times that the widget on the site was offline because the agent forgot to login on the chat, or simply refused to work.
    I want to a report per day, to see exactly between what hours each agent was working (taking chats from the site) and during which hours they were not accepting chats from my site.

    Anonymous supported this idea  · 
  2. 20 votes
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    under review  ·  0 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Anonymous shared this idea  · 
  3. 16 votes
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    under review  ·  0 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Anonymous shared this idea  · 
  4. 9 votes
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    0 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi there dear tawker,

    If you want help setting up triggers and to know what is their full potential, please contact our support team. They will be happy to help you. You can contact them by going to our site and clicking the Widget. https://www.tawk.to/

    If this is a functionality that we don’t have, the support team will send the development team a request.

    Hope this helps.

    Anonymous shared this idea  · 
  5. 54 votes
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    6 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi, Dmitry Kornyukhov

    Thank you for choosing tawk.to and for sharing your ideas with us.

    At the moment, we do not have reporting for Trigger activities and history.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

    Anonymous supported this idea  · 

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