Gustavo

My feedback

  1. 976 votes
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    75 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to write us your feedback and suggestions.

    Adding enhanced features for agent feedback is currently under review. Our engineers are looking into it and we will update you once this is implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Gustavo commented  · 

    After we chat with customers, we could give them a form for rate the chat, like "how is the rate for the service?" "Did you have to contact the service more than once?", etc...

    Gustavo supported this idea  · 
  2. 600 votes
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    36 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    Automation and agent allocation is currently on the development roadmap.

    Our engineers are working on it and updates will be posted once it has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Gustavo supported this idea  · 
  3. 382 votes
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    29 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have a feature to edit or remove sent messages on active chats.

    I would recommend creating Shortcuts, or canned responses, for repetitive replies. Setting up Shortcuts saves you time and keeps your responses accurate and consistent. This also ensures that your spelling and grammar are correct.

    Helpful Link: https://help.tawk.to/article/creating-and-managing-shortcuts

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Gustavo commented  · 

    If we write something wrong, we can't fix it... Would be great if we could edit the message sent.
    It could appear like (edited) beside the message edited.

    Gustavo supported this idea  · 
  4. 10 votes
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    1 comment  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    Gustavo supported this idea  · 
  5. 795 votes
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    63 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    The feature allowing users to enhance Shortcut functions with personalization is currently being constructed.

    Our engineers are working on it, and updates will be posted once it is implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Gustavo supported this idea  · 
  6. 4 votes
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    1 comment  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    Gustavo shared this idea  · 
  7. 3 votes
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    0 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there Gustavo,

    Thank you for the request. For common responses you can use the shortcuts feature which reduces the time necessary to answer the Visitor.

    Hope this helps.

    Gustavo shared this idea  · 
  8. 31 votes
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    under review  ·  3 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    Gustavo supported this idea  · 

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