Walter Barlet

← Customer Feedback for tawk.to

My feedback

  1. Put Trigger customization under Assets (Widgets)

    8 votes
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    4 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Walter Barlet supported this idea  · 
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    Walter Barlet commented  · 

    Since a separate asset could be created to handle localization (multi-language support) shouldn't the triggers and departments be under the assets instead of global settings?

  2. Extraction of customer name for shortcuts: example: Hello %visitor.name%, My name is.....

    810 votes
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    68 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    planned  ·  Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    The feature allowing users to enhance Shortcut functions with personalization is currently being constructed.

    Our engineers are working on it, and updates will be posted once it is implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Walter Barlet supported this idea  · 

  3. Would like the ability to change departments after closing a chat.

    146 votes
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    16 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

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    Admintawk.to (top bird!, tawk.to) responded

    Hi!
    If the pre-chat form was filled by user, it will remain until visitor session is not ended – if he reopens the ongoing chat session.
    If user return after session ended and by cookies he is recognized as same user – his pre-chat form will be filled with name, email, phone, but other fields like department, message input, multiple choice answer – cleared.

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    Walter Barlet commented  · 

    When the client/Agent ends the chat the pre-chat form should be presented to the client. He/she may want to access a different department

    Walter Barlet supported this idea  · 

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