Tahmid

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    94 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At the moment, we don’t have a direct Chat transfer to another agent. Rest assured that this feature is currently planned and our engineers are working towards its completion. The software upgrade will be posted as soon as it is implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Tahmid commented  · 

    Please enable chat transfer between agent to agent and between department to department.

    I know all agents can monitor a conversation all together. But if any agent join any call, then other agents may mot monitor the conversation anymore. So, if any agent thinks that, this visitor should be handled a specific agent or department, then he/she should be able to transfer the visitor to the right agent or department. This will ensure the quality support.

    So please, think about it.
    Thanks in advance.

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