Alex Fiore

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  1. 97 votes
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    10 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    We do not currently have a web page allowing users to view the status of their tickets.

    Only members of a property can view the status of tickets for that property in the Dashboard.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Alex Fiore supported this idea  · 
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    Alex Fiore commented  · 

    It would be useful that visitors could see the history of the tickets in their personal dashboard.

  2. 106 votes
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    18 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At this stage, all offline messages have to be set to Closed once the ticket is created.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Alex Fiore supported this idea  · 
  3. 973 votes
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    121 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your request here.

    The customizing tickets via email feature has already been submitted to our engineers. Rest assured that this feature is planned and updates will be posted once it is implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Alex Fiore supported this idea  · 
  4. 83 votes
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    16 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Alex Fiore commented  · 

    Excuse me, but it's not true. When a Visitor fills in the form I see, in the dashboard I see a cartoon icon e when I click it I'm not able to automatically respond to Visitors, I see the buttons "create ticket". clicking that button I create a ticket and cartoon conversation remains open.

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